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Claim Manager (all genders welcome)

Essen, North Rhine-Westphalia, Germany — thyssenkrupp Forged Tech GmbH

Type of contract:Full-time, Permanent
Experience level:Professionals
Remote work:Hybrid
Job field:Sales, Marketing & Product Management
Entry date:2026/10/01
Posting date:2026/08/04
Job number:DE_RS_18467
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Your responsibilities

Are you passionate about driving commercial impact and leading complex claim processes in a global Automotive environment?

At thyssenkrupp Forged Tech you will play a key role in improving profitability on a project and customer level by identifying and executing margin improvement projects including claim processes across our global business.

You will own and manage the systematic identification of customer/project profitability gaps, the investigation of root causes, the quantification of commercial damages and the initiation as well as execution of improvement projects with a focus on customer claims.

Join us to drive structured claim processes, support high-impact negotiations, and contribute directly to sustainable business performance.

You will

  • Monitor and improve project and customer profitability, identifying underperforming or loss-making cases across our global project portfolio
  • Drive root cause analyses and define margin improvement measures, while collaborating with Sales, Finance, Procurement, and Operations
  • Quantify commercial impact and translate into structured claims including preparation of customer communication
  • Define and steer claim negotiation strategies, support negotiation processes actively or in the background
  • Ensure transparency and process excellence, driving internal reporting, decision-making with top management, coaching and motivating local sales teams and continuous improvement of claim processes
  • Coordinate customer-facing activities between global Sales and local Sales teams as well as with top management
  • Work in a cross-functional setup with a direct reporting line in Sales and a dotted line in Finance

Your profile

You bring…

  • A university degree in Business Administration, Finance, Sales, Engineering or a comparable discipline
  • 5–10 years of experience in the automotive industry (e.g., supplier or OEM environment in Sales, Procurement, or Program Management)
  • Strong understanding of automotive customer–supplier dynamics, contractual and pricing structures and claim mechanisms
  • Proven experience in commercial negotiations and the ability to operate confidently in complex stakeholder environments
  • Strong conceptual mindset and ability to navigate complexity by connecting strategic goals, operational requirements and market realities into pragmatic execution plans
  • Strong analytical, communication, and intercultural skills, combined with a high degree of self-driven motivation and a hands-on and team-oriented mindset

Your benefits

  • Extensive development opportunities through global talent management and tailored qualification programs.
  • Flexible work arrangements, including the option to work remotely up to 2 days per week for a better work-life balance.
  • Competitive compensation package under the collective agreement of the metal and electrical industry NRW, including 30 days of vacation, additional special leave (e.g., for relocation or marriage), vacation pay, and other tarif specific payments.
  • Excellent company pension scheme (“Kombipakt”) – a modern, employer-subsidized plan with attractive interest rates.
  • Modern, open workspace in a central location in Essen with a healthy and varied subsidized canteen.
  • Convenient accessibility, with very good public transport connections and free parking facilities.
  • Attractive employee discounts for gym memberships, car purchases, and online shopping.
  • Health and wellness programs, including regular preventive check-ups, flu vaccinations, and skin cancer screenings through our in-house medical service.
  • Job bike leasing for sustainable mobility.

Contact

Tobias Mäurer

People & Culture Specialist

tobias.maeurer@thyssenkrupp.com

Important to us

Health and Wellness

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension and Retirement

Pension

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Collaboration and Teamwork

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Professional Development

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and Salary

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity and Inclusion

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative and Innovation

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and Time Off

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability and Environment

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

Onboarding and Training

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

Onboarding: individual and personal support to help you get started in your new job.

We value diversity

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

We look forward to receiving your meaningful and complete online application, stating your desired salary and earliest possible starting date.

Company

thyssenkrupp Forged Technologies is a diversified supplier of components and system solutions for a wide range of different industries and markets. The forging group has a unique global footprint by operating around 50 forging presses and over 150 machining and assembly lines in 15 locations worldwide, including in Germany, Italy, the USA, Mexico, Brazil, India and China. With sales of well over 1 billion euro, the company specializes in the production of components and systems for the automotive, truck and construction machinery industries.

From receiving your documents to acceptance: the application process

Step 1

Online application

Have you found an interesting vacancy? Then apply online. You won’t need more than 10 minutes. The entire application process – from initial contact to response – usually takes between four and six weeks.

Step 2

Receipt of your application

You will receive confirmation that we have received your application – within a few minutes if you apply online; it may take a couple of days if you apply by email. Our recruiters check your application documents and get in touch with you. For some positions we will conduct a preliminary telephone interview with you.

Step 3

Review by functional department

Our recruiter submits a preliminary selection of candidates to the specialist department for consideration. The department will then look closely to check whether your qualifications meet the requirements of the job.

Step 4

Interview

If you are a suitable candidate for the job, we’d like to get to know you personally in an interview with the specialist department and HR. If you or we need more time, we'll invite you to a second interview.

Step 5

The offer

Once we have agreed the contractual details, we will send you an employment contract. We will of course also let you know if your application is not successful.

Step 6

Starting out with us

Finally the time has come: welcome to thyssenkrupp!

Step 7

Onboarding

When you sign your contract you take your first step into one of the world’s biggest companies. We’re there to support you – right from the start.

Notes on application

You will have submitted your online application to thyssenkrupp in no time! As long as the position is available on our career page, you have the opportunity to apply.

We have adapted the application process to the current situation and conduct our interviews by video (not in the U.S.), telephone and also personally - in compliance with the applicable and necessary distance and hygienic rules. You will receive detailed information on this topic from our recruiting experts during the application process, while you can find general information and application tips here finden.

Further information about thyssenkrupp, our products and locations can be found directly on the company website.

We wish you every success with your application and stay healthy!

Join the #GENERATIONTK

Move things forward with us - as colleagues and above all as a team.
Because together we dare to do something new and take things into our own hands.

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