Aufgaben
Job Summary
Provides direction and leadership for those functions within the organization that interface with external customers. Facilitates short and long range planning by effective staffing and resource allocation. Ensures that policies, procedures, and standards are in conformance with the organizations goals.Job Description
Key Accountabilities:
- Leads the planning, organization and control of all customer service/sales functions including order entry, customer problem-solving, team cultural development and customer interactions at all levels
- Manages the development, implementation and continuous improvement of effective productivity measurement systems and objectives for measurable aspects of customer service
- Manages the development, implementation and continuous improvement of customer service training
- Meets TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
- High school diploma or equivalent
- 10 years of customer service management experience in a corporate environment
- Experience with ACD systems
- Proficiency in MS Word, Excel and PowerPoint
- Strong interpersonal and communication skills
- Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
- Self-starting, dependable, accepts ownership, drives own goals/performance
- Flexible in scheduling and available for overtime as needed
Job Compensation
$21.33 - $28.86Benefits Overview
We offer competitive Company benefits such as:
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
