Type of contract:

Full-time, Permanent

Experience level:

Other

Remote work:

Not possible

Job field:

Sales, Marketing & Product Management

Status:

Ongoing recruitment, entry date flexible

Posting date:

2024/03/27

Job number:

JR100786

Share job:

Your responsibilities

Job Summary

Provides direction and leadership for those functions within the organization that interface with external customers. Facilitates short and long range planning by effective staffing and resource allocation. Ensures that policies, procedures, and standards are in conformance with the organizations goals.

Job Description

Key Accountabilities:

Leads the planning, organization and control of all customer service/sales functions including order entry, customer problem-solving, team cultural development and customer interactions at all levels
Manages the development, implementation and continuous improvement of effective productivity measurement systems and objectives for measurable aspects of customer service
Manages the development, implementation and continuous improvement of customer service training
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
10 years of customer service management experience in a corporate environment
Experience with ACD systems
Proficiency in MS Word, Excel and PowerPoint
Strong interpersonal and communication skills
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Self-starting, dependable, accepts ownership, drives own goals/performance
Flexible in scheduling and available for overtime as needed

Job Compensation

$21.33 - $28.86

Benefits Overview

We offer competitive Company benefits such as:

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Important to us

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

We value diversity

Diversity promotes appreciation of all the individual strengths and differences in the workforce; it is a driver and an expression of our corporate culture.

We feel companies that give equal support to all employees regardless age, disability, ethnicity, gender/gender identity or sexual orientation enjoy important competitive advantages and are more efficient. So we can harness diversity to the benefit of employees and the company. What's more, greater diversity leads to greater innovation in the company.

thyssenkrupp Materials NA Inc. and the affiliated group companies and business units including Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico. Also including thyssenkrupp Materials Trading NA, LLC and thyssenkrupp Materials, LLC (Aerospace) are equal opportunity employers.

Qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

From receiving your documents to acceptance: the application process

Step 1

Online application

Have you found an interesting vacancy? Then apply online. You won’t need more than 10 minutes. The entire application process – from initial contact to response – usually takes between four and six weeks.

Step 2

Receipt of your application

You will receive confirmation that we have received your application – within a few minutes if you apply online; it may take a couple of days if you apply by email. Our recruiters check your application documents and get in touch with you. For some positions we will conduct a preliminary telephone interview with you.

Step 3

Review by functional department

Our recruiter submits a preliminary selection of candidates to the specialist department for consideration. The department will then look closely to check whether your qualifications meet the requirements of the job.

Step 4

Interview

If you are a suitable candidate for the job, we’d like to get to know you personally in an interview with the specialist department and HR. If you or we need more time, we'll invite you to a second interview. Due to the Corona pandemic, these interviews can currently also take place digitally. The best thing to do is to contact your local recruiting expert directly.

Step 5

The offer

Once we have agreed the contractual details, we will send you an employment contract. We will of course also let you know if your application is not successful.

Step 6

Starting out with us

Finally the time has come: welcome to thyssenkrupp!

Step 7

Onboarding

When you sign your contract you take your first step into one of the world’s biggest companies. We’re there to support you – right from the start.

Notes on application

You will have submitted your online application to thyssenkrupp in no time! As long as the position is available on our career page, you have the opportunity to apply.

We have adapted the application process to the current situation and conduct our interviews by video (not in the U.S.), telephone and also personally - in compliance with the applicable and necessary distance and hygienic rules. You will receive detailed information on this topic from our recruiting experts during the application process, while you can find general information and application tips here finden.

Further information about thyssenkrupp, our products and locations can be found directly on the company website.

We wish you every success with your application and stay healthy!

Customer Service Representative

Santa Fe Springs, California, United States — thyssenkrupp Materials NA, Inc.

Job details

Apply now

Your responsibilities

Job Summary

Job Description

Job Compensation

Benefits Overview

Important to us

Health & Safety

Pension

Collaboration

Development

Compensation & benefits

Diversity

Work-Life Balance

Creative leeway

Vacation and paid time off

Sustainability

Onboarding

We value diversity

Company

From receiving your documents to acceptance: the application process

Online application

Receipt of your application

Review by functional department

Interview

The offer

Starting out with us

Onboarding

Notes on application

Join the #GENERATIONTK

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