Your responsibilities
Job Summary
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.Copper and Brass Sales, a division of thyssenkrupp Materials NA, Inc., is the source in your supply base that provides you with the inventory management expertise and value-added processing services necessary to help you compete in today's global market. With our comprehensive line of nonferrous metals and alloys, wide variety of precision processing capabilities, and a focus on customer service that is unmatched in the industry, Copper and Brass Sales earns our reputation as a leading metals service center with each and every order.
Job Description
The incumbent will be responsible to accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their purchase orders. Prepare miscellaneous reports and any contract maintenance needed in a timely and effective manner.
Key Accountabilities:
- Respond to customer calls, faxes, and e-mails
- Generate and follow up on quotes for all products
- Provide technical assistance to customers
- Process sales orders
- Enter return orders, credits, and debits when required
- Enter scrap return order as requested by distribution channels
- Implement stocking programs by use of X-part numbers and/or Scheduling agreements when necessary
- Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs
- Accurately implement and maintain firm metal agreements. Track units used by customer on a regular basis while providing customer with updates.
- Orchestrate and implement the type of contract needed based on the specific type of business at hand while working collaboratively with Outside Sales
- Manage customer specific inventories and report concerns to purchasing/ management
- Satisfy customer service issues
- Continuously increase knowledge of company products, services, and procedures
- Work in team environment, communicating as required with all personnel.
- Traveling as needed to meet company goals
- Monitor competitor products and prices.
- Assist in quality related duties where required
- Meets TKMNA Employee Attributes/Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
- Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience
Preferred Requirements:
- 1 to 2 years sales experience
- Interpersonal skills necessary in order to sell, negotiate and close business with customers
- Attention to detail in order to evaluate customer’s accounts and orders
- Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
- Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
- Knowledge of products being sold by the business unit
Job Compensation
Pay Range: $55k and up commensurate with experience.
Benefits Overview
We offer competitive company benefits to eligible positions, such as:
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
