Your responsibilities
Job Summary
JOIN OUR GROWING COPPER AND BRASS SALES TEAM, TODAY!!!!The Sales Support Specialist plays a critical role in building and strengthening customer relationships by utilizing digital sales tools to enable proactive engagement, maintain regular customer touchpoints, and support account reactivation efforts. Through these interactions, the specialist also identifies opportunities to contribute to business development and customer growth.
This role is the first point of contact across the company’s digital sales channels, delivering timely and courteous assistance to help customers effectively navigate our digital tools, sales teams, and processes across the company to ensure the customer has a seamless experience.
Job Description
Handle all customer online registrations and assist in developing/reactivating customers to increase user adoption both online and offline.
Respond to online customer inquiries and provide knowledgeable answers to customers instantly via live chat, phone, and email.
Assist customers with online quotes and orders instantly via the eCommerce platform and business ERP system.
Assist the Copper & Brass Sales commercial organization with online customer activities as soon as they occur so as to ensure customers are getting the instant gratification they deserve.
Daily quote/order audits to review and ensure requirements and best business practices are followed.
Quickly communicate with customers regarding any changes to their online quote or order.
Serve as a liaison between sales and eCommerce to promote a culture of continuous improvement.
Assist in the internal communication and implementation/training of new online features that benefit offline sales processes and their customers.
Document direct customer and internal feedback from all communication channels.
Create, update, or maintain various reports regarding issues, quotes, orders, and user activity results.
May complete order entry or quote preparation as needed.
Continuously increase knowledge of company products, services, and procedures.
Lead the achievement of sales, margin, and customer satisfaction goals
Meet tkMNA employee attributes & competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Minimum Requirements:
2-year college degree or equivalent
Proficient in all Microsoft Office applications
Strong verbal and written communication skills
Excellent organizational skills and must be resourceful with exceptional project management abilities
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
3-5 years of Sales experience
Must be acquainted with social media, strategic selling, and time management
Preferred Requirements:
Bachelor’s degree in business or related field
3 years metals sales experience
SAP Experience
Knowledge of manufacturing industry
Leadership and team building experience
Interpersonal skills necessary in order to sell, negotiate and close business with customers
Continual maintenance and updating of customer database.
Attention to detail in order to evaluate customer’s accounts and orders
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
Equal opportunity employer, including people with disabilities and veterans.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
