Feladataid
In this role, you will:
- Serve as L1 Support in the Global Support Team (infrastructure and/or applications)
- Provide user support (desktop, cloud services, etc.)
- Receive, analyze and resolve incidents via tickets, phone and email
- Troubleshoot MS products and perform root cause analysis
- Record, track and escalate incidents using a ticketing system
- Manage users, maintain knowledge base & FAQ, and support process automation projects
Elvárások
You’ll be a great fit if you:
- Are fluent in German (min. B2) and have communicative English (min. B1)
- Are eager to learn with an interest in technology
- Hold a Bachelor’s Degree (or equivalent experience)
- Enjoy working in an international environment and teams
- Are ready to work in shifts (24/5)
Would be an asset:
- MS Products basic knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory, Azure Cloud)
- Hardware (Notebook, Desktop) basic knowledge
- Network (LAN/WAN), Zscaler, basic knowledge
Amit ajánlunk Neked
At thyssenkrupp GSG, we believe great work starts with employee. Here’s what you can expect when you join our team:
- Flexible workstyle: fully remote possibilities and flexible hours (start between 7:0010:00).
- Growth & learning: guidance from experienced mentors, clear career & promotion paths, trainings platform, language classes, personal development budget.
- Wellbeing & community: private medical care, life insurance, sports initiatives, integration events, company and family activities to stay connected, even remotely.
- Extra perks: annual and anniversary bonuses, MyBenefit platform, under the pear tree holiday benefit.
Rólunk
thyssenkrupp Group Services Gdańsk Sp. z o.o.
Human Resources Department
al.Grunwaldzka 472 D, 80-309 Gdańsk
Telephone: +48 58 783 60 00
Email: career.pl@thyssenkrupp.com














