Contact

Service Delivery Manager

Gdańsk, Pomeranian Voivodeship, Poland — thyssenkrupp Group Services Gdansk Sp z oo

Type of contract:Full-time, Permanent
Experience level:Professionals
Remote work:Remote
Job field:IT
Status:Ongoing recruitment, entry date flexible
Posting date:2026/04/07
Job number:PL_O_GSS00183
Share job:

Your responsibilities

Role Summary:

You will manage endtoend service delivery for assigned services ensuring agreed outcomes are met. You will coordinate with suppliers and internal teams who oversee SLAs and OLAs and drive continual improvement. The role focuses on operational governance, stakeholder communication, and measurable service performance in ServiceNow.

Key Responsibilities:

  • Own daytoday service performance and deliver agreed outcomes
  • Run regular service reviews with stakeholders and suppliers and track actions to closure
  • Monitor SLAs, OLAs and backlog metrics in ServiceNow and drive improvements
  • Coordinate changes, releases and incident follow ups for assigned services.
  • Manage risks, issues and escalations and ensure clear communication
  • Align with process owners for Incident, Problem, Change, Request and Knowledge
  • Maintain service documentation and ensure it stays current

Your profile

Requirements(Minimum):

  • ITIL Foundation and practical understanding of core ITIL processes
  • Experience in service management or service delivery in a multivendor setup
  • Ability to analyze data and prepare clear reports and service dashboards
  • Strong coordination skills and stakeholder management
  • Experience working with ServiceNow for tickets, changes, and reporting
  • Experience working with technical services including infrastructure (network, servers, storage) and/or enterprise applications (SAP, nonSAP, custom apps)

Nice to have:

  • Experience with contract and vendor performance management
  • Experience with capacity, availability or continuity reviews
  • Experience driving automation or selfservice improvements
  • Clear and concise communication in English

Reports to: IT Service & Vendor Management Lead

Key Stakeholders:

  • Business stakeholders and service owners
  • Suppliers and vendor managers
  • Process owners and the ServiceNow team

Your benefits

At thyssenkrupp GSG, we believe great work starts with employee. Here’s what you can expect when you join our team:

  • Flexible workstyle: fully remote possibilities and flexible hours (start between 7:0010:00).
  • Growth & learning: guidance from experienced mentors, clear career & promotion paths, trainings platform, language classes, personal development budget.
  • Wellbeing & community: private medical care, life insurance, sports initiatives, integration events, company and family activities to stay connected, even remotely.
  • Extra perks: annual and anniversary bonuses, MyBenefit platform, under the pear tree holiday benefit.

Important to us

Health and Wellness

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension and Retirement

Pension

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Collaboration and Teamwork

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Professional Development

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and Salary

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity and Inclusion

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative and Innovation

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and Time Off

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability and Environment

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

Onboarding and Training

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

Onboarding: individual and personal support to help you get started in your new job.

We value diversity

thyssenkrupp values and promotes diversity in all areas of the company. We actively combat discrimination and foster an open, tolerant working environment that welcomes different backgrounds and perspectives.

We therefore welcome all applications - regardless of gender, nationality, ethnic and social background, religion/belief, disability, age, sexual orientation or identity. What matters is the applicant's individual motivation and potential.

People with disabilities will be given appropriate support in the application process and in the performance of their job functions as well as in accessing employer benefits.

Company

At thyssenkrupp GSG, we are the driving force behind thyssenkrupp’s global IT and Business operations. With passion and expertise, our teams design, develop, and support the applications and infrastructure that keep thyssenkrupp’s worldwide business moving forward.

Just as we build resilient IT solutions, we are building our culture on Trust, Respect, and Empowerment creating space for open feedback, treating everyone equally, and giving teams the autonomy and support to grow.

By joining us, you’ll:

  • Drive global impact: Work on international projects that shape the digital future of industry.
  • Open culture & growth: Be part of a high-tech company where your ideas matter and get access to cutting-edge tools, technologies, and training to accelerate your career.
  • Team spirit: Collaborate in an environment where contributions are valued and success is fueled by teamwork.
  • Work-life balance: Enjoy flexible working that keeps you connected to what matters most professionally and personally.

We’re not just building IT systemswe’re building the future. Ready to be part of it?

From receiving your documents to acceptance: the application process

Step 1

Online application

Have you found an interesting vacancy? Then apply online. You won’t need more than 10 minutes. The entire application process – from initial contact to response – usually takes between four and six weeks.

Step 2

Receipt of your application

You will receive confirmation that we have received your application – within a few minutes if you apply online; it may take a couple of days if you apply by email. Our recruiters check your application documents and get in touch with you. For some positions we will conduct a preliminary telephone interview with you.

Step 3

Review by functional department

Our recruiter submits a preliminary selection of candidates to the specialist department for consideration. The department will then look closely to check whether your qualifications meet the requirements of the job.

Step 4

Interview

If you are a suitable candidate for the job, we’d like to get to know you personally in an interview with the specialist department and HR. If you or we need more time, we'll invite you to a second interview.

Step 5

The offer

Once we have agreed the contractual details, we will send you an employment contract. We will of course also let you know if your application is not successful.

Step 6

Starting out with us

Finally the time has come: welcome to thyssenkrupp!

Step 7

Onboarding

When you sign your contract you take your first step into one of the world’s biggest companies. We’re there to support you – right from the start.

Notes on application

You will have submitted your online application to thyssenkrupp in no time! As long as the position is available on our career page, you have the opportunity to apply.

We have adapted the application process to the current situation and conduct our interviews by video (not in the U.S.), telephone and also personally - in compliance with the applicable and necessary distance and hygienic rules. You will receive detailed information on this topic from our recruiting experts during the application process, while you can find general information and application tips here finden.

Further information about thyssenkrupp, our products and locations can be found directly on the company website.

We wish you every success with your application and stay healthy!

Join the #GENERATIONTK

Move things forward with us - as colleagues and above all as a team.
Because together we dare to do something new and take things into our own hands.

Similar Jobs

More information