Vos responsabilités
- Experience in Microsoft Dynamics 365 Applications, .Net and Azure Technologies
- Worked on latest version of Dynamics 365 - CE Modules Sales and Marketing
- Support in user licenses, security model access, storage capacity, instance updates and user training
- Provide end-to-end support for Dynamics 365 CE Apps, including configuration, testing, deployment and ongoing maintenance and support.
- Ensure all support calls are effectively managed with minimum disruption to the client.
- Responsible to log incident calls using the Call Logging system like ServiceNow
- Provide prompt and professional 1st and 2nd Level Support to the Customers base according to SLA and support contracts.
- Support issues are responded to and resolved to plan and/or within agreed SLAs.
- Provide regular feedback to customers regarding the progress of support call status.
- Test own allocated D365 CE developments/fixes before delivering to customers.
- Strong knowledge in CRM OOB Customizations, Configurations, Plug-ins, designing Power Apps, working with Power Automate, Azure Functions and Azure Logic Apps.
- Strong knowledge in Client-side scripting and working with developer and data migration tools.
- Knowledge of XRM toolbox, PowerShell scripting and other power tools.
- Support in user licenses, security model access, storage capacity, instance updates, system hygiene and user training
- Knowledge of Azure DevOps CI/CD pipelines for CRM solution deployments
Votre profil
- 4-6 Years of relevant support and consultancy
- At least 2 years to 6 years of CE consulting experience Microsoft Dynamics 365 CE online
- Experience in Microsoft Dynamics 365 Applications, .Net and Azure Technologies
- Worked on latest version of Dynamics 365 - CE Modules Sales and Marketing
- Strong knowledge in CRM OOB Customizations, Configurations, data import export, reporting and dashboards.
- Knowledge of Plug-ins C#, Custom Workflows, actions development using C#, JavaScript, and Web Api.
- Knowledge of Dataverse and Power platform tools-Power Automate, Power Apps- model driven and canvas app.
- Knowledge of Azure Services- Azure Active directory, Logic App, Azure Functions
- Knowledge of XRM toolbox and any other debugging tools
- Support in user licenses, security model access, storage capacity, instance updates and user training
- Knowledge of Azure DevOps CI/CD pipelines for CRM solution deployments
- Worked in European time zone.
- Experience of supporting at least 3 years of an end-to-end CE implementation
- Exposure to manufacturing industry and GDPR preferable
- Exposure to global rollouts and hyper care activities
- Client facing, flexible, excellent presentation and communication skills.
- Microsoft CE certifications -Good to have.
- Knowledge of German Language- Good to Have
- University degree preferably in Computer Science, Information Science
- Work Location: - Thane (Mumbai)
Contact
Khushboo Rajani: - tkMits-IN-Recruitment@thyssenkrupp-materials.com
