Vos responsabilités
Role:
- You will be providing Level 1 and 2 tickets in consideration of SLA’s
- You will be providing Support Services in alignment to ITIL
- You will be supporting Presta Steering facilities in all questions of provided Support
- You have knowledge of ITSM tools in general and it’s use in alignment with standards and regulations
Main Tasks:
- You will fulfill assigned ITSM tickets in consideration of SLAs and/or KPIs
- You are responsible for document any activities
- You will collaborate and Cooperate in Presta Steering Group projects
- You are responsible documentation of service-related activities and project related workloads
Votre profil
Technical Skills:
- You have knowledge in Microsoft Client OS technologies
- You have basic knowledge in Microsoft Server technologies
- You have basic knowledge in VMWare virtualization technologies
- You have basic knowledge in (Cisco) Network technologies
Requirement Profile
- You have graduated from university or equivalent education
- You have multi-year practice in supporting enterprise IT environments
- You have ITIL Certification or alike
- You have a good English and/or German language skills in speaking and writing
Vos avantages
Collegial cooperation and respect in dealing with each other - that's what you'll find with us for over 200 years. If this is as important to you as it is to us, then apply now.
- Above average conditions
- Flexible working time models
- Ergonomic workstations
- An extensive range of internal and external training opportunities
Contact
f interested in applying, kindly send an email with the title "Infra IT 1st Level Support_2024"
thyssenkrupp Automotive Body Solutions
Human Resources Development
Margarida Nunes
margarida.nunes@thyssenkrupp-automotive.com
