Tareas
- Continuously improve end-to-end and post-sale processes for a seamless customer experience
- Coordinate with freight forwarders, sellers, and buyers to ensure successful order delivery and identify automation opportunities
- Provide real-time support across multiple channels and act as the first point of contact for service and technical inquiries
- Ensure the highest level of customer service throughout the entire customer journey, resolving issues or escalating when needed
- Collaborate closely with sales, product, and engineering teams to foster a strong customer success culture
- Support the product team by sharing customer insights and help define and track customer support KPIs
- Assist in developing quality processes for non-conforming products and maintain records of European quality standards
Perfil
- Experience in the metals industry, with strong organizational and customer service skills
- Experience in transport planning and working with freight forwarders, as well as key account management or customer service
- Self-driven, solution-oriented, and structured work approach with a good technical understanding of software solutions
- Fluent in German and English, with excellent communication and high service orientation, experienced in handling diverse customer groups
- Experience working with CRM systems and collaborating with sales and product teams
- Bonus: Fluent or semi-fluent in Spanish/Dutch, experience in metals trading, and knowledge of import/export tariffs
You don’t match all criteria in our job profil, but you would like to become part of our #GENERATIONTK? Send us your application! We are looking forward to getting to know you!
Esto ofrecemos nosotros
- Global Impact: Shape the future of an international marketplace with far-reaching influence
- Growth Opportunities: Lead and develop a dynamic, growing team and expand your leadership in new markets
- Innovative Culture: Join a forward-thinking company at the forefront of technology and business growth
- How we work. Flexible working hours, possibility to work remote
Did we spark your interest? We are looking forward to your online application!
Contacto
Selina Elfert
Sourcing & Recruiting
Tel: +49 173 606 1963
