Type of contract:

Full-time, Permanent

Experience level:

Professionals

Remote work:

Possible

Job field:

Sales, Marketing & Product Management

Status:

Ongoing recruitment, entry date flexible

Posting date:

2024/11/05

Job number:

DE_RS_15345

Share job:

Your responsibilities

Continuously improve end-to-end and post-sale processes for a seamless customer experience
Coordinate with freight forwarders, sellers, and buyers to ensure successful order delivery and identify automation opportunities
Provide real-time support across multiple channels and act as the first point of contact for service and technical inquiries
Ensure the highest level of customer service throughout the entire customer journey, resolving issues or escalating when needed
Collaborate closely with sales, product, and engineering teams to foster a strong customer success culture
Support the product team by sharing customer insights and help define and track customer support KPIs
Assist in developing quality processes for non-conforming products and maintain records of European quality standards

Your profile

Experience in the metals industry, with strong organizational and customer service skills
Experience in transport planning and working with freight forwarders, as well as key account management or customer service
Self-driven, solution-oriented, and structured work approach with a good technical understanding of software solutions
Fluent in German and English, with excellent communication and high service orientation, experienced in handling diverse customer groups
Experience working with CRM systems and collaborating with sales and product teams
Bonus: Fluent or semi-fluent in Spanish/Dutch, experience in metals trading, and knowledge of import/export tariffs

You don’t match all criteria in our job profil, but you would like to become part of our #GENERATIONTK? Send us your application! We are looking forward to getting to know you!

Your benefits

Global Impact: Shape the future of an international marketplace with far-reaching influence
Growth Opportunities: Lead and develop a dynamic, growing team and expand your leadership in new markets
Innovative Culture: Join a forward-thinking company at the forefront of technology and business growth
How we work. Flexible working hours, possibility to work remote

Did we spark your interest? We are looking forward to your online application!

Contact

Selina Elfert

Sourcing & Recruiting

Tel: +49 173 606 1963

Important to us

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

Company

SteelBuy is a leading B2B online metals marketplace, connecting buyers and sellers across the global metals supply chain. Our platform streamlines and innovates transactions for mills, traders, and service centres. As we continue to expand internationally, we aim to foster growth and efficiency in diverse markets through technology-driven solutions.

From receiving your documents to acceptance: the application process

Step 1

Online application

Have you found an interesting vacancy? Then apply online. You won’t need more than 10 minutes. The entire application process – from initial contact to response – usually takes between four and six weeks.

Step 2

Receipt of your application

You will receive confirmation that we have received your application – within a few minutes if you apply online; it may take a couple of days if you apply by email. Our recruiters check your application documents and get in touch with you. For some positions we will conduct a preliminary telephone interview with you.

Step 3

Review by functional department

Our recruiter submits a preliminary selection of candidates to the specialist department for consideration. The department will then look closely to check whether your qualifications meet the requirements of the job.

Step 4

Interview

If you are a suitable candidate for the job, we’d like to get to know you personally in an interview with the specialist department and HR. If you or we need more time, we'll invite you to a second interview. Due to the Corona pandemic, these interviews can currently also take place digitally. The best thing to do is to contact your local recruiting expert directly.

Step 5

The offer

Once we have agreed the contractual details, we will send you an employment contract. We will of course also let you know if your application is not successful.

Step 6

Starting out with us

Finally the time has come: welcome to thyssenkrupp!

Step 7

Onboarding

When you sign your contract you take your first step into one of the world’s biggest companies. We’re there to support you – right from the start.

Notes on application

You will have submitted your online application to thyssenkrupp in no time! As long as the position is available on our career page, you have the opportunity to apply.

We have adapted the application process to the current situation and conduct our interviews by video (not in the U.S.), telephone and also personally - in compliance with the applicable and necessary distance and hygienic rules. You will receive detailed information on this topic from our recruiting experts during the application process, while you can find general information and application tips here finden.

Further information about thyssenkrupp, our products and locations can be found directly on the company website.

We wish you every success with your application and stay healthy!

Sales Support (all genders welcome)

Essen, North Rhine-Westphalia, Germany — Steelbuy Limited

Job details

Apply now

Your responsibilities

Your profile

Your benefits

Contact

Important to us

Health & Safety

Pension

Collaboration

Development

Compensation & benefits

Diversity

Work-Life Balance

Creative leeway

Vacation and paid time off

Sustainability

Onboarding

We value diversity

Company

From receiving your documents to acceptance: the application process

Online application

Receipt of your application

Review by functional department

Interview

The offer

Starting out with us

Onboarding

Notes on application

Join the #GENERATIONTK

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