Your responsibilities
You are the primary point of contact for customers with technical questions about our products or those needing warranty support. Your knowledge coupled with your professionalism and friendly attitude will help us provide 1st class technical support and advice to our customers.
This position works Pacific Time (PT) hours. The role is primarily remote but does require occasional in-office duties at our Poway, CA facility approximately once every few weeks.
In this role you will be focused on:
- Providing technical, warranty, and sales support for BILSTEIN products in the automotive aftermarket.
- Assisting customers via phone and email with fitment/application questions, installation issues/troubleshooting, warranty requests, and hardware replacements, as well as general questions.
- Performing data entry and order entry, generating repair and re-valve orders.
- Investigating and providing data, in support of resolving customer satisfaction issues.
- Communicating with customers and product distributors on the progress of warranty evaluations and/or warranty replacement products.
- Documenting inquiries using CRM or similar software.
- Determining warranty eligibility based upon origin of purchase, usage, installation procedure with respect to general terms or warranty policy.
- Locating and organizing non-inventory parts at the Poway facility.
This role is highly customer facing and the most successful individuals in this position are able to quickly move between tasks, keep a cool head, keep a positive outlook when interacting with customers, and of course love the automotive industry.
Your profile
- 3-5 years of technical automotive experience.
- Ability to read/understand engineering drawings.
- Strong English communication skills (verbal and written).
- Strong customer service skills (verbal and written) and ability to be on the phone with customers the majority of the day. High incoming call volume.
- Ability to thrive in a fast-paced team-oriented environment, remail cool and collected, apply critical thinking principles, and remain flexible.
- Strong organizational skills, attention to detail, and accuracy.
- Ability to multitask on the phone and email while looking up system information.
- Computer and menu driven software navigation skills; Microsoft Office, (Word, Excel, Outlook) required; SAP/Oracle experience preferred.
- Willing and able to perform on-site duties at our Poway, CA facility approximately once every few weeks.
The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your benefits
Bilstein has great benefits to offer!
- A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
- Multiple competitive Health, Dental & Vision Coverage options.
- 401K matching program.
- Paid time off + 13 paid holidays.
- Paid volunteer hours.
- Tuition reimbursement program.
- Gym reimbursement.
- Company-paid short-term disability and life insurance.
- Internal growth opportunities.
- Employee Assistance Program (EAP).
- Discounted BILSTEIN products.
Contact
We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!
Notices:
If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection
