Your responsibilities
Position Overview:
Growing the Polysius service business requires being closer to our customersboth physically and technically. Optimizing a service offering means balancing customer needs with the company’s ability to provide solutions effectively. Achieving this balance in a meaningful and sustainable way requires time, trust, and expertise, which is why Polysius has created the role of Polysius Hub Manager (PHM).
Essential Duties & Responsibilities:
The PHM is responsible for growing the business of its allocated hub. The PHM will develop and implement a strategy to strengthen and mature relationships with Polysius customers. To increase the business within the HUB area, the PHM will need to enhance service delivery and find ways to deliver better results for our customers. He/she will need to ensure a creative value contribution supported by efficient coordination of the related service activities while balancing time spent at customer sites with Polysius' internal operational requirements.
The PHM is responsible for developing and implementing a strategy to strengthen and grow relationships with customers in the hub to enhance service delivery and business growth for our customers, ensuring efficient coordination of service activities while balancing time spent at customer sites with Polysius' internal operational requirements.
Engage in technical discussions with customers and PHCs, providing expert recommendations on the best course of action while exploring opportunities with local partners to reinforce our current customer relationships while also cultivating new customer relationships. This may include conducting site visits, technical assessments, and inspections, and issuing detailed reports and recommendations.
The PHM will work closely with cross-functional teams to align service strategies with business goals and drive continuous improvement by identifying new service opportunities and refining service offerings.
All thyssenkrupp Polysius employees must demonstrate commitment to safety.
Please note the duties and responsibilities are not an exhaustive list and could change with or without notice. Other duties may be assigned as needed.
Supervisory Responsibilities:
This position will not have direct supervisory responsibilities.
Your profile
Required Education & Experience:
Bachelor’s degree in engineering or related field, plus 5-6 years relevant experience; OR an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite. Ability to quickly learn and use new software tools.
Strong technical expertise in cement technology and process.
Background in maintenance, mechanical engineering, or related fields.
Experience working in cement OEMs or cement manufacturing, with a deep understanding of industry-specific challenges and solutions.
Experience in heavy equipment maintenance
Ability to establish credibility with customers by demonstrating practical, business-specific knowledge.
Strong autonomy, decision-making, and critical thinking skills.
Excellent communication and relationship-building capabilities.
Preferred Requirements:
MSHA certification
Ability to read and interpret technical drawings.
Operational experience in cement manufacturing
Physical Demands and Working Conditions:
The work environment and physical demands of this job require employees to perform their duties under varying conditions, with necessary accommodation provided for individuals with disabilities. Employees must adhere to safety procedures and use personal protective equipment at all times.
Travel Demands
This position requires regular domestic travel, at the discretion of the PHM.
This position requires occasional international travel.
Candidate must possess a Valid RealID and U.S. driver’s license.
The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your benefits
thyssenkrupp Polysius North America, Inc. recognizes and appreciates the exceptional quality of its employees. We are proud to offer challenging jobs with competitive benefits. Employees of thyssenkrupp Polysius receive a variety of financial and personal job benefits. The suite of benefits offered is meant as a supplement to your financial package and adds to your total compensation. Below is a brief summary of benefits which are available to all fulltime employees:
- Medical & Dental Insurance
- Vision Coverage
- Life Insurance - Company Paid
- STD/LTD - Company Paid
- FSA & HSA
- Voluntary Accident
- Hospital Indemnity
- Critical Illness
- Identity Theft Protection
- 401(k) Plan
- Roth IRA
- Supplemental Life & ADD
- Paid Time Off (25 days per year)
- Paid Holidays
Contact
We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!
Notices:
If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection
