Your responsibilities
As the Polysius Hub Coordinator (PHC), you will serve as the primary point of contact for customers within a designated Hub of cement plants. The role focuses on developing and growing strong relationships with customers, balancing technical service offerings, and meeting customer needs. You will be responsible for service activities related to spare parts, field services, technical audits, and other related services. The PHC will coordinate closely with internal departments and promote proximity to customers by managing visits within a reasonable commute between plants.
This role requires strong technical expertise in cement technology and process, a deep understanding of customer needs, autonomy in managing service activities, and the ability to offer recommendations on parts and service. While project management for larger capex projects will be handled by a dedicated Project Manager, the PHC will play a key role in service operations.
Essential Duties & Responsibilities:
Customer Relationship Management: Serve as the main liaison between Polysius and customers within the Hub. Develop and strengthen long-term relationships through regular site visits, service delivery, and technical consultations.
Hub Coordination: Balance time and resources between visiting sites and coordinating Hub activities across different departments within Polysius.
Technical Services: Conduct technical discussions with customers, perform inspections, deliver technical reports, and issue recommendations on spare parts and services that meet customer needs.
Autonomous Decision-Making: Take independent initiative in assessing customer needs and providing solutions. Although supported by Polysius sales and technical teams, maintain autonomy and drive in delivering the best experience for customers.
Service Focus: Oversee service-related activities such as spare parts, field services, and technical audits. Capex projects within the Hub will be managed separately by dedicated Project Managers.
Demonstrated commitment to safety.
Please note the duties and responsibilities are not an exhaustive list and could change with or without notice. Other duties may be assigned as needed.
Supervisory Responsibilities:
In general, this position will have no direct supervisory responsibilities, occasional responsibility for a
service crew is possible.
Your profile
Required Education & Experience:
Bachelor’s degree (B.S.) in Mechanical Engineering, Civil Engineering, Engineering
Technology or Industrial Technology; or three to four years related experience and
training; or equivalent combination of education and experience.
Strong technical knowledge of cement technology and plant processes.
Proven record of accomplishment in managing customer relationships and providing
technical support.
Ability to work independently and autonomously, managing multiple tasks across
different sites.
Strong interpersonal and communication skills to establish credibility with
customers.
Willingness to travel frequently within the Hub area to visit customer sites.
Required Knowledge & Skills:
Technical proficiency in cement plant operations and mechanical processes.
Experience in service management, including spare parts, field services, and
technical audits.
Strong problem-solving skills, with the ability to diagnose customer needs and offer
effective solutions.
Excellent communication and negotiation skills to maintain strong customer relationships.
Self-motivated and driven, with the ability to work under minimal supervision.
Preferred Qualifications:
MSHA trained and knowledge of MSHA regulations.
Ability to read and interpret hydraulic or electrical drawings is desirable.
Computer skills including knowledge of Microsoft Office products.
Surveying experience.
Travel Demands:
This position requires extensive (70%+) travel to customer locations throughout the assigned region in the United States.
Travel outside the United States including Canada, South America, and Caribbean Islands, may be required, but is not routine.
Ability to travel and work overtime (including nights, weekends, and holidays along with working outdoors in all weather conditions).
Candidate must possess a Valid U.S. Driver’s license.
Optional International Travel.
Required - Ability to obtain a TWIC card: https://www.tsa.gov/for-industry/twic
Valid Passport Optional
The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your benefits
thyssenkrupp Polysius North America, Inc. recognizes and appreciates the exceptional quality of its employees. We are proud to offer challenging jobs with competitive benefits. Employees of thyssenkrupp Polysius receive a variety of financial and personal job benefits. The suite of benefits offered is meant as a supplement to your financial package and adds to your total compensation. Below is a brief summary of benefits which are available to all fulltime employees:
- Medical & Dental Insurance
- Vision Coverage
- Life Insurance - Company Paid
- STD/LTD - Company Paid
- FSA & HSA
- Voluntary Accident
- Hospital Indemnity
- Critical Illness
- Identity Theft Protection
- 401(k) Plan
- Roth IRA
- Supplemental Life & ADD
- Paid Time Off (25 days per year)
- Paid Holidays
Contact
We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!
Notices:
If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection
