Your responsibilities
The successful incumbent will have excellent technical hands-on ability to troubleshoot and resolve user and workstation issues.
Essential Duties and Responsibilities:
- Provide first-line desktop and user support for local and remote users
- Troubleshoot and resolve user issues related to hardware, software, printers, network connectivity, and Microsoft Office applications
- Set up new user accounts, devices, and applications
- Assist with the support and maintenance of VPN and remote access technologies
- Liaise with vendors for hardware and printer support where necessary
- Log and track helpdesk calls using the internal system
- Maintain user documentation and standard operating procedures
Your profile
Education
The ideal candidate should at least have a Diploma in Information Systems or related with a minimum of 1-2 years’ experience in desktop support, helpdesk, or IT technician role.
Advantageous Skills
- Experience with Windows Server environments
- Basic networking configuration or support experience
- Exposure to Active Directory, VPN setup, endpoint protection tools
- Familiarity with engineering or enterprise applications
