Your responsibilities
This position is part of the regional Claim and Analysis Center, as part of thyssenkrupp Steering unit division, established to meet customer requirements and support problem resolution for warranty returns in the region. The engineering office and laboratory are located in Fishers, Indiana. The primary responsibility of this role is to coordinate and facilitate analysis-related activities, execute technical root cause investigations. Be an active member of the problem resolution team. Support warranty claim coordination to ensure customer satisfaction.
The position is designated as onsite, requiring the employee to perform their duties in the company’s designated lab. Hybrid or remote work arrangements are not supported by this role.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Work individually and as part of a team on technical root cause analysis, failure-oriented testing
- Coordinate standard test activities with the technician team, review results
- High level of collaboration and interaction with claim coordination, supplier quality, product, test development to support root cause analysis, continous improvement
- Giving technical support to the Warranty Claim Coordinator to achieve the specified goals from the customer
- Collect evidence during analysis, write analysis report as part of the 8D methodology. Meet the internal/external requirements regarding reporting quality
- Upload analysis documentation into SAP, failure analysis application. Support tool development
- Create guides/work instructions for process standardization
- Coordinate third party lab tests and inspection (e.g. x-ray, CT, cross section, vibration, vehicle testing). Integrate results into analysis process
- Definition and execution of failure oriented tests and measurement, evaluating the result and present them to the problem solving team
- Supporting production plant analysis team, reviewing results, defining next steps
- Align with suppliers in test protocols to replicate analysis findings in suppliers lab environment at external locations when needed
- Other tasks stipulated in the individual goal setting agreement in line with the quality strategy of the company
Candidates preferably meet with the following criteria:
- Strong teamwork and conflict resolution skills
- E/E background with experience in Electrical Control Units
- Excellent verbal, written, and interpersonal communication skills
- Advanced knowledge of hardware and software interfaces, particularly in steering system design
- Strong customer focus during daily work is a must
- Experience with electrical/mechanical/acoustical testing and measurement equipment and methods
- Self-motivated, analytical, and organized, with the ability to work systematically to fulfill requirements.
- Familiarity with IATF standards, field failure analysis, ESD, and health & safety standards is a plus
Supervisory Responsibilities:
This role is not supervisory but involves coordinating tasks, facilitating communication, and ensuring smooth workflow within the lab environment.
This position is an on-site role working out of Fishers, IN office.
Your profile
BS Degree in Electrical Engineering or related field. Experience in manufacturing process, laboratory, quality assurance, research and development are an advantage. Managerial experience is a plus.
The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your benefits
- Paid Time Off (PTO)
- Paid Company Holidays
- Comprehensive benefit package including medical, dental, vision, life, disability, prescription coverage, employee assistance program, as well as optional accident & hospital coverage
- Company paid
- Basic vision insurance
- Short-term disability
- Basic Life Insurance
- Generous 401k matching program
- Ample opportunities for advancement within the company
Contact
We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!
Notices:
If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection
