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Job Summary
The IT Business Systems Analyst serves as the liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications to support organizational goals. This role combines business process expertise with technical systems knowledge, translating business needs into system requirements and ensuring solutions align with the broader IT and enterprise architecture landscape.Job Description
Key Responsibilities:
Requirements & Systems Analysis
- Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
- Translate business needs into functional and technical specifications, system requirements documents, and user stories
- Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
- Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
- Conduct gap analysis between current-state and future-state system capabilities
- Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)
System Configuration & Support
- Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
- Collaborate with developers and vendors to design system solutions that meet business requirements
- Support system integrations, data migrations, and interface design between platforms
- Troubleshoot system issues, perform root-cause analysis, and coordinate resolution with IT teams or vendors
- Maintain system documentation, configuration standards, and knowledge base articles
Testing & Implementation
- Develop test plans, test cases, and scripts for system enhancements and new implementations
- Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination
- Support change management activities, including training materials and end-user communication
- Participate in go-live planning, cutover activities, and post-implementation support
Stakeholder Collaboration & Governance
- Serve as primary point of contact between business units and IT for assigned systems
- Facilitate requirements workshops and stakeholder interviews across departments
- Present system recommendations and analysis findings to technical and non-technical stakeholders
- Ensure system-related artifacts and documentation meet organizational governance and standardization requirements
- Support project managers with scope definition, timelines, and risk identification for systems-related initiatives
Qualifications
Minimum Requirements:
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
- 1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
- Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
- Experience with enterprise systems (ERP, CRM, or similar platforms) — configuration, support, or implementation
- Knowledge and basic proficiency with AI tools like Microsoft CoPilot
- Experience developing requirements documentation, process flows, and system diagrams
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent communication skills, with ability to bridge technical and business audiences
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)
Preferred Requirements:
- Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
Equal opportunity employer, including people with disabilities and veterans.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
