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Job Purpose
The HR Operations Generalist will support the Human Resources function by managing end-to-end operations across Learning & Development, Headcount Management, and Recruitment & Selection. The role is responsible for executing operational processes, ensuring compliance with internal policies, maintaining accurate HR data, coordinating with internal and external stakeholders, and delivering high-quality HR services that support business growth and talent development.
The role will manage the full Learning & Development lifecycle, including:
Collect development needs through the performance appraisal system and coordinate with line managers to validate learning requests.
Conduct Training Needs Analysis (TNA) covering:
- Soft skills / behavioural competencies
- Functional and technical development needs
Develop and issue a monthly training calendar.
Coordinate with external training suppliers including:
- Vendor communication
- Contract preparation and administration
- Training logistics and scheduling
- Payment processing and follow-up
Roll out post-training feedback surveys, analyze results, and prepare semi-annual review reports with line managers.
Monitor and manage the annual training budget.
Organize and deliver learning and development initiatives including:
- Team building events (Wellbeing)
- Behavioral and leadership skills programs (e.g., Emotional Intelligence, Resilience, etc.)
Continuous Post-Graduation Learning Program
- Manage the end-to-end administration of the continuous learning program.
- Track subscriptions, certificates, and reimbursements.
- Lead the nomination and selection process for talent participation.
Compliance Learning Framework
- Ensure all employees are subscribed to compliance learning as per compliance learning catalogue instructions.
- Track subscriptions, certificates and rate of completion.
- Report compliance learning status monthly.
L&D Analytics, Dashboarding & Reporting
- Develop, maintain, and publish a monthly L&D dashboard covering:
- Total training hours per discipline and department
- Cost per employee and cost per training hour
- Track and analyze:
- Vendor performance and delivery quality
- Prepare quarterly and annual L&D reports for leadership and HR governance committees.
- Provide data-driven insights and recommendations to:
- Ensure all L&D data is accurately maintained in the LMS and HR systems to enable reliable reporting and audit readiness
Recruitment & Selection Operations
- Maintain and update the hiring tracker on a weekly basis.
- Coordinate and manage approvals for:
- Contract renewals
- Hiring requests
(in collaboration with Global HR and disciplinary functions) - Lead recruitment for designated roles in coordination with the Integrated Talent Manager:
- Job posting
- CV screening and shortlisting
- Interview coordination and participation
- Ensure recruitment processes comply with internal governance and hiring policies.
Headcount Management (HR CORE System)
- Maintain and update the HR CORE headcount management system.
- Produce regular headcount reports and dashboards.
- Share reports with relevant HR functions and stakeholders.
- Ensure data accuracy and system integrity at all times.
Profil
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From Key Stakeholders
- Integrated Talent Manager
- Line Managers
- Global HR
- Finance & Procurement
- External Training Vendors
- Recruitment Agencies
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- From 3 to 6 years of experience in HR Operations, Learning & Development, or Talent Management.
- Strong experience in HR systems and headcount management platforms.
- Hands-on experience managing training programs, vendors, and budgets.
- Proven experience in recruitment coordination and hiring operations.
Key Competencies
- Strong organizational and project management skills
- Excellent communication and stakeholder management
- High attention to detail and data accuracy
- Strong analytical and reporting skills
- Ability to manage multiple priorities under deadlines
- Commercial mindset and budget discipline
Technical Skills
- HRIS / Headcount Management Systems (HR CORE preferred)
- Performance Management Systems
- Learning Management Systems (LMS)
- Advanced MS Excel and reporting tools
- Vendor and contract management
Personal Attributes
- Highly structured and process-driven
- Proactive and solution-oriented
- Strong ownership and accountability
- Professional discretion and confidentiality
- Ability to work independently in a fast-paced HR environment
