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Job Summary
The SAP Center of Excellence (CoE) AMS Coordinator Team Lead oversees the instruction, direction, guidance and leadership of the SAP CoE group/team AMS partners for the purpose of achieving a key result or group of aligned results.The AMS Delivery Team Lead is a key role within the group with the responsibility of measuring and group achievement of the key performance indicators (KPIs) for the SAP CoE. The Team Lead monitors the quantitative and qualitative achievements of the AMS team and reports results to the IT Leadership team.
The team leader serves as a mentor to the AMS partner team members, assists with on-boarding new AMS team members, ensuring continuous process improvements and acts as a subject matter expert (SME) to the AMS team. This position requires a combination of business acumen, SAP system knowledge and leadership skills to succeed.
Job Description
Key Accountabilities:
Team Leader Responsibilities
- A team leader is a person who provides guidance, instruction, direction and leadership to the SAP CoE group/team AMS partner team members for the purpose of achieving a key result or group of aligned results
- The team leader monitors the quantitative and qualitative achievements of the AMS team and reports results to the IT Leadership team
- Managing the relationships with all tkMNA AMS Partners for the tkMNA SAP Template
- Serves as a mentor to AMS partner team members within the SAP CoE
- Mentor to members within the team, acts as a SME representing the team
- Serves as an escalation point for team members
- Ensures team and individuals within the team are meeting their respective KPIs
- Recommends continuous process improvements for the team
- Assist with on-boarding and training of new AMS team members on tkMNA SAP business and system processes
- Develop and maintain relationships locally and globally
- Requirement to take continuous leadership training
SAP ECC Run and Build AMS Support Responsibilities
- Develop cross functional knowledge to enable successful run and build activities supporting tkMNA’s SAP Template
- Local and global processes, cross functional knowledge with core competencies in support, configuration, and development for the tkMNA SAP modules
- Recommend improvements, provide solutions, and understand the complexities of the tk business
- Provides direction, continuous training, and process improvements for the SAP AMS Team
- Ensure workload balance for the SAP AMS Team
- Ability to manage/direct a team consisting of a mix tkMNA employees, external partners, offshore and near shore resources
- Ability to maintain the required support level across the tkMNA organization
- Coordinate the team members in their daily duties and facilitate exemplary customer service culture in team members
- Serve as the Major Incident Manager for SAP Template critical outages/issues
- Providing input on process gaps, user requirements, efficiencies, value-add and contributing to the overall goals to projects
- Ensuring the SAP AMS Team are assigned as required to projects and meeting their project goals/deadlines
- Ensuring project quality gates, documentation standards and project phases are being conducted consistently and efficiently by the SAP AMS Team
SAP S/4 HANA Responsibilities
- ERP roadmap project team member
- Next generation ERP project team member; plan, build, test, train and implement new ERP technologies across tkMNA locations
- Functional, Technical, and/or Support role
- Post implementation hypercare and support
- Build and run support – ticket handling, bug/fix, system enhancements, testing, end user training
- Travel required - approximately 25-50%
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications
Minimum Requirements
- 5 years’ hands-on experience with SAP ECC 6.0
- Previous experience in SAP technical, functional, and/or support role
Preferred Requirements
- 4 Year / Bachelors Degree
- Bachelor's degree in computer related field preferred
Knowledge, Skills and Abilities
- Practical experience in SAP Support role or comparable experience
- Experience in working with on-shore, off-shore and near-shore teams
- Experience in managing IT partners and services preferred
- Proven leadership skills in leading high-performing teams
- Strong knowledge of SAP applications and technologies
- Excellent communication and interpersonal skills
- Practical experience in SAP Support or Functional role or comparable experience
- Strong problem-solving and analytical abilities
- SAP certification(s) are preferred
- Self-motivated with the ability to work in a fast-moving environment
- Customer focused, results driven
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
