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Ingeniero especialista de garantías

Huejotzingo, Puebla, Mexico — thyssenkrupp Presta de Mexico SA de CV

Type of contract:Full-time, Permanent
Experience level:Professionals
Remote work:On-Site
Job field:Engineering & Science
Status:Ongoing recruitment, entry date flexible
Posting date:2026/07/21
Job number:MX_RS_00581
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Your responsibilities

Objetivo del puesto:

Cubrir los requerimientos de clientes y apoyar en la resolución de problemas de los retornos por garantías en la región. La posición deberá coordinar las actividades relacionadas con análisis incluyendo las investigaciones técnicas de causa raíz. Debe tener excelentes habilidades verbales, escritas e interpersonales, y ser capaz de liderear equipos internacionales multidisciplinarios de acuerdo con el con las expectativas de tiempo y calidad en el servicio.

Actividades claves de la posición:

  • Liderear proceso de resolución de problemas por medio de herramienta 8D’s para parte de retorno por garantías.
  • Coordinar y asignar tareas para equipo multidisciplinario, manteniendo seguimiento regular.
  • Reportar KPI’s como tiempo de análisis y tendencias de su proceso.
  • Coordinar el trabajo en equipo entre Ingenieros y técnicos para el análisis de garantías.
  • Liderear y coordinar la comunicación entre planta productiva y/o área de desarrollo CBU, para asegurar la definición de siguientes pasos, su seguimiento y ejecución.
  • Preparación y coordinación de análisis de causa raíz para piezas de retorno por garantías.
  • Proponer acciones de contención internas y/o permanentes basado en los resultados de la investigación.
  • Analizar, documentar y optimizar los procesos relacionados a reclamaciones de clientes (lecciones aprendidas) derivados de garantías.
  • Documentar actividades en SAP / MHP.
  • Ejecutar auditorias al procesos y evaluaciones.
  • Ejecutar pruebas en laboratorio a sistemas de dirección de acuerdo con las necesidades del análisis.
  • Otras tareas se encuentran definidas en el acuerdo de asignación de objetivos individual alineados con la estrategia de calidad de la compañía.

Your profile

Perfil requerido / Competencias profesionales

  • Estudios:
  • : Ingeniería o estudios posteriores (mecatrónica, electrónica, mecánica, industrial, automotriz o a fin)
  • Experiencia: 2 Experiencia en procesos de manufactura, producción en masa, aseguramiento de la calidad, investigación o desarrollo.
  • Idiomas/nivel requerido: Inglés-capaz de mantener una conversación de negocios
  • Programas de cómputo:
    • Paquetería office
    • Minitab
    • SAP
    • Business software.

    • Conocimientos

    • Manejo de equipos de cómputo.
    • Herramientas para mediciones eléctricas y electrónicas
    • Maquinaria industrial.
    • Manero de equipos de medición.
    • Resolución de problemas

    Habilidades:

    • Capacidad para analizar e interpretar datos de pruebas
    • Experiencia en la operación de equipos de pruebas dinámicas
    • Mejora continua
    • Comunicación efectiva
    • Trabajo en equipo eficiente
    • Seguimiento de proyectos.

    Requerimientos especiales

    Requerimientos específicos de clientes como: Ford, Stellantis, Oshkosh, Daimler y BMW.

    Your benefits

    The most important thing for us is your safety, so you will work in a safe place.

    Benefits in excess of the law.

    Professional development and growth.

    Contact

    thyssenkrupp Presta de México, S.A. de C.V.

    Recursos Humanos

    Calle Circuito Estaban de Antuñano No.1 Manzana 4 Parque Industrial Cd. Textil Puebla Huejotzingo, Puebla C.P. 74160, México

    Important to us

    Health and Wellness

    Health & Safety

    Highest health & safety standards and a wide range of health promotion and healthcare activities.

    Highest health & safety standards and a wide range of health promotion and healthcare activities.

    Pension and Retirement

    Pension

    We have various financial models to give you individual support.

    We have various financial models to give you individual support.

    Collaboration and Teamwork

    Collaboration

    Collegiality is of huge importance – we treat everyone with respect and appreciation.

    Collegiality is of huge importance – we treat everyone with respect and appreciation.

    Professional Development

    Development

    Training and education programs to help you develop professionally and personally.

    Training and education programs to help you develop professionally and personally.

    Compensation and Salary

    Compensation & benefits

    Fair working conditions and competitive pay are an important basis for us.

    Fair working conditions and competitive pay are an important basis for us.

    Diversity and Inclusion

    Diversity

    We promote an open and tolerant work culture.

    We promote an open and tolerant work culture.

    Work-Life Balance

    Work-Life Balance

    Work-Life Balance: we guarantee regular working hours to support work-life balance.

    Work-Life Balance: we guarantee regular working hours to support work-life balance.

    Creative and Innovation

    Creative leeway

    We offer a work environment in which you can try out new solutions in a no blame culture.

    We offer a work environment in which you can try out new solutions in a no blame culture.

    Vacation and Time Off

    Vacation and paid time off

    Vacation and paid time off: Paid vacation, sick leave and personal days.

    Vacation and paid time off: Paid vacation, sick leave and personal days.

    Sustainability and Environment

    Sustainability

    We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

    We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

    Onboarding and Training

    Onboarding

    Onboarding: individual and personal support to help you get started in your new job.

    Onboarding: individual and personal support to help you get started in your new job.

    We value diversity

    thyssenkrupp Presta de México is an equal opportunity employer with a non-discrimination policy.

    Company

    thyssenkrupp Presta de Mexico is unique in the group as there are already 3 business units: Steering Column, Cold Forging, Steerin Gear.

    We are a great team and we would be delighted to have you as a part of us!

    From receiving your documents to acceptance: the application process

    Step 1

    Online application

    Have you found an interesting vacancy? Then apply online. You won’t need more than 10 minutes. The entire application process – from initial contact to response – usually takes between four and six weeks.

    Step 2

    Receipt of your application

    You will receive confirmation that we have received your application – within a few minutes if you apply online; it may take a couple of days if you apply by email. Our recruiters check your application documents and get in touch with you. For some positions we will conduct a preliminary telephone interview with you.

    Step 3

    Review by functional department

    Our recruiter submits a preliminary selection of candidates to the specialist department for consideration. The department will then look closely to check whether your qualifications meet the requirements of the job.

    Step 4

    Interview

    If you are a suitable candidate for the job, we’d like to get to know you personally in an interview with the specialist department and HR. If you or we need more time, we'll invite you to a second interview.

    Step 5

    The offer

    Once we have agreed the contractual details, we will send you an employment contract. We will of course also let you know if your application is not successful.

    Step 6

    Starting out with us

    Finally the time has come: welcome to thyssenkrupp!

    Step 7

    Onboarding

    When you sign your contract you take your first step into one of the world’s biggest companies. We’re there to support you – right from the start.

    Notes on application

    You will have submitted your online application to thyssenkrupp in no time! As long as the position is available on our career page, you have the opportunity to apply.

    We have adapted the application process to the current situation and conduct our interviews by video (not in the U.S.), telephone and also personally - in compliance with the applicable and necessary distance and hygienic rules. You will receive detailed information on this topic from our recruiting experts during the application process, while you can find general information and application tips here finden.

    Further information about thyssenkrupp, our products and locations can be found directly on the company website.

    We wish you every success with your application and stay healthy!

    Join the #GENERATIONTK

    Move things forward with us - as colleagues and above all as a team.
    Because together we dare to do something new and take things into our own hands.

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