Aufgaben
Position Summary:
The IT Endpoint Engineer is responsible for maintaining end user solutions and experiences. This role assists in the management, configuration and system administration of the enterprise mobile device, application, and desktop/laptop environments.
Key Accountabilities:
- Assist in the implementation, use and development of new end user experiences
- Provide best practice recommendations, speed new features to market in an evolving modern workplace infrastructure
- Configuration, deployment, and management of devices at enterprise level based on organizational needs and goals
- Responsible for development, testing & deployment of device builds and software updates
- Responsible for coordinating security patches and functional upgrades, release planning & certification
- Routinely working with end users, engineers, and 3rd part partners to fulfill change requests, resolve problems and maintain platform/service SLAs
- Responsible for managing the day-to-day administration, planning, and problem-solving for the endpoint devices
- Maintenance of all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, etc
- Integrate with the team's on call processes and procedures, working on a rotating basis, and respond to after-hours and weekend support calls
- Ensures Mobile, Wireless and Endpoint Device Health
The above is intended to describe the general content of and requirement for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or requirements.
Profil
Qualifications
Minimum:
- 5+ years experience in Wireless, Cellular and Endpoint support and implementation
- 5+ years of experience working in MS Windows, SOTI Mobicontrol and related endpoint technologies
- Working knowledge of IT service management best practice framework (ITIL) and familiarity with ITIL V3
- Working knowledge of Local and Wide Area Networks
- Interpersonal skills such as telephone skills, communication skills, active listening skills, and customer service/care
- Ability to multi-task and adapt to changes quickly
- Technical awareness - ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast-moving environment
Preferred:
- Bachelor's Degree in Computer Science, Management, or other formal Technical Academic diploma program or related studies (or equivalent experience)
- PMP Certification a plus
- ITIL V3 certification a plus
Kontakt
If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection
