Vos responsabilités
Job Summary
To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.Fournir à nos clients, avec exactitude, de manière courtoise et en temps opportun, des renseignements sur le prix et la livraison de tous nos produits dans le respect des techniques d'organisation et de négociation, en faisant preuve d'ingéniosité et de méticulosité pour que les demandes d'information mènent à des commandes. Répondre aux questions des clients à propos des produits et services ou de leurs commandes. Faire progresser les comptes cibles ou secondaires pour fidéliser la clientèle.
Job Description
Key Accountabilities:
- Respond to sales calls, faxes, and e-mails
- Generate and follow up on quotes for all products
- Provide technical assistance to customers
- Process sales orders
- Enter return orders, credits, and debits when required
- Enter scrap return order as requested by distribution channels
- Review product inventory and report concerns to purchasing/ management
- Satisfy customer service issues
- Continuously increase knowledge of company products, services, and procedures
- Work in team environment, communicating as required with all personnel.
- Traveling as needed to meet company goals
- Monitor competitor products and prices.
- Assist in quality related duties where required
- Meets TKMNA Employee Attributes/Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
- Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience.
Preferred Requirements:
- 1 to 2 years sales experience
- Interpersonal skills necessary in order to sell, negotiate and close business with customers
- Attention to detail in order to evaluate customer’s accounts and orders
- Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
- Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
- Knowledge of products being sold by the business unit
Responsabilités clés :
- répondre aux appels, aux télécopies et aux courriels de vente;
- préparer des soumissions pour tous les produits et en garder le suivi;
- offrir un soutien technique aux clients;
- traiter les commandes;
- saisir les retours, les crédits et les débits, au besoin;
- saisir les demandes de retour des rebuts provenant des réseaux de distribution;
- passer en revue les stocks et informer le service des achats ou la direction de tout problème;
- traiter les questions relatives au service à la clientèle;
- promouvoir continuellement la connaissance des produits, des services et des procédures de l'entreprise;
- travailler en équipe et communiquer avec tout le personnel concerné, au besoin;
- se déplacer, au besoin, pour atteindre les objectifs de l'entreprise;
- observer les produits et les prix de la concurrence;
- participer à des tâches relatives à la qualité, lorsque nécessaire;
- posséder les qualités et compétences exigées des employés de TKMNA.
Les éléments précédents sont fournis à titre d’exigences générales de rendement pour le poste à combler. Cette section ne doit pas être interprétée comme une liste exhaustive des tâches, des responsabilités et des exigences liées au poste.
Qualifications :
Exigences minimales :
- baccalauréat dans un domaine pertinent ou expérience équivalente, solides connaissances en informatique et expérience de la communication téléphonique.
Atouts :
- un ou deux ans d'expérience dans le domaine des ventes;
- compétences en relations interpersonnelles permettant de vendre des produits et services, de négocier avec les clients et de conclure des ententes;
- souci du détail dans l'évaluation du dossier et des commandes du client;
- connaissances en informatique suffisantes pour réunir et traiter efficacement des commandes et des renseignements en temps opportun;
- compétences de communication efficace et d'écoute requises pour répondre aux appels des clients et pour collaborer avec ses pairs;
- connaissance des produits vendus par l'unité d'affaires.
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
