Tareas
- You will be prroviding L2 support for all requests on networking topics in consideration of SLA’s
- You are responsible for providing support services in alignment to ITIL
- You are responsible supporting the Presta Steering facilities around the world in all questions of provided support area
- You have knowledge of ITSM tools in general and it’s use in alignment with standards and regulations
- You are responsible for the fulfillment of Level 2 network service requests and incidents based on defined SLAs and KPIs
- You will use of organizations ITSM tool for resolution tracking of incidents and requests
- You are responsible for performing regular network maintenance (Operating system upgrades and configuration changes)
- You will partake in network projects that improve old or introduce new concepts into the existing network environment.
- You are responsible for the documentation of service-related activities and project related workloads
Perfil
Technical Skills:
- Knowledge of LAN and WAN technologies
- Knowledge of Network Security technologies such as firewalls, secure internet gateways and network authentication protocols
- Previous experience with Cisco Switches, Wireless controllers, ISE, DNAC and Barracuda CloudGen firewalls
- Basic knowledge in Microsoft server, Linux server and VMWare virtualization technologies
- Experience with Network Management tools (Network monitoring, IPAM, Netflow, Zscaler)
Requirement Profile
- You have experience in similar network operations service role (service desk, daily operations and project related tasks)
- You have multi-year experience in Enterprise IT Infrastructure environment
- You graduated from university or equivalent education
- You have experience in CCNA, Barracuda, ITIL or other IT relevant certifications are highly regarded
- You have good English and/or German language skills in speaking and writing
Esto ofrecemos nosotros
Collegial cooperation and respect in dealing with each other - that's what you'll find with us for over 200 years. If this is as important to you as it is to us, then apply now.
- Above average conditions
- Flexible working time models
- Ergonomic workstations
- An extensive range of internal and external training opportunities
Contacto
f interested in applying, kindly send an email with the title "System Engineer IT LAN-WAN Services_2024"
thyssenkrupp Automotive Body Solutions
Human Resources Development
Margarida Nunes
margarida.nunes@thyssenkrupp-automotive.com
