Job Summary

Responsible for supporting end users in the day to day activities of all SAP applications. Resolving process knowledge gaps and correcting transactional errors. Supporting Information Management projects in the discovery, analysis and documentation of business requirements, process flows, testing, training and communications. Leveraging communication skills, the SAP Level 1 Support Member will support and participate in requirements and design sessions between various TKMNA business units and the Information Management Department.

Job Description

Key Accountabilities:

• Participating in the front line support for all SAP related applications to all SAP users including:
  • End user training and support
  • Developing project communications
  • Identifying issues within processes as it relates to how SAP applications are being used.
• Documenting, testing and training of systems as it relates to the users
  • Creating standardized training documentation
  • RWD updates within SAP applications
  • Executing training to roll out changes and new applications. Responsible for testing changes and new applications to ensure they meet the user requirements.
  • Documenting business process modifications and working cooperatively with Business Users to train and implement change
  • Identifying knowledge gaps within the business organization. Special project work to rectify gaps in training.
  • Performing business reviews to identify issues within the business organization as it relates to SAP applications.
• Ensure that the Technical and Business processes are aligned.
  • Identify issues with business process vs. process defined within SAP template.
  • Communicate with Business to rectify issues
• Regional (Geographic) Support Structure

The above is intended to describe the general content of and requirement for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

• Working experience of 5+ years involving various business processes and/or systems.
• Most have understanding of technology combined with a solid business background.
• Bachelor’s degree in Business Administration or Computer Science (or equivalent) a plus.
• Understand of business processes and technology associated with wholesale fulfillment, distribution and supply chain management.
• Understanding of Project Management processes (initiating, planning, executing, controlling and closing)
• Must possess strong communication skills to relate to end users in Sales, Warehouse, Business Customers, Associates and the Technical IM team.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.