Job Summary

Le titulaire apportera son soutien aux clients en les aidant à résoudre leurs questions, réclamations, préoccupations ou tout autre problème qu'ils pourraient rencontrer concernant un produit ou un service. L'employé(e) gérera également les carnets de commandes des clients, les retards ou ruptures de stock potentiels, ainsi que les améliorations.
Ses tâches consistent à favoriser la satisfaction des clients, à gérer les tâches administratives, à traiter les commandes et à apporter des modifications.
Veiller à ce que les objectifs de l'entreprise et les indicateurs clés de performance (KPI) soient atteints.
Contribuer à promouvoir une culture d'amélioration continue.
Établir et entretenir des relations professionnelles à long terme avec les clients internes et externes.

The incumbent will support customers by assisting them with their questions, complaints, concerns, or any issues that they might have with a product or service. The employee will also manage customers order books, potential delays / stockouts or improvements.
Duties include fostering customer satisfaction, managing administrative tasks, processing orders, making modifications.
Ensure company goals / KPI’s are being met.
Help promote a culture of continuous improvement.
Establish and maintain long-term professional relationships with internal and external customers.

Job Description

Responsabilités principales / Key Accountabilities:

·       Répondre rapidement aux demandes des clients externes et internes.

·       Communiquer avec les clients par divers canaux (e-mails et téléphone).

·       Résolution des problèmes.

·       Ouverture et modification des comptes clients.

·       Traitement des commandes, des formulaires, des demandes et des requêtes.

·       Établir des devis,

·       Coordination avec les services opérationnels concernant les livraisons et les demandes de renseignements.

·       Analyse des tarifs, des factures et des éventuelles anomalies, et mise en place des ajustements nécessaires.

·       Gestion des comptes clients ; collaboration avec les clients en cas de défaut de paiement, analyse des factures et création de notes de débit et de crédit.

·       Suivi des délais de livraison et communication avec les clients.

·       Analyse des niveaux de stock, des prévisions, des bons de commande, des entrées de stock et des commandes fermes.

·       Création de divers rapports, par exemple : confirmations de commande, prévisions, volumes, etc.

·       Résolution des réclamations des clients.

·       Connaître nos produits sur le bout des doigts afin de pouvoir répondre aux questions.

·       Répondre aux questions des clients concernant les conditions de crédit, les produits, les prix et la disponibilité.

·       Rencontres avec les clients selon les besoins.

     

• Responding promptly to external and internal customer inquiries.

  ·       Communicating with customers through various channels e-mails and phone.

  ·       Problem solving.

  ·       Customer account opening and modifications.

  ·       Processing orders, forms, applications, and requests.

  ·       Creating quotations,

  ·       Coordinating with operations on deliveries, inquiries.

  ·       Analyzing pricing, invoices, any discrepancies and creating adjustments accordingly.

  ·       Working on accounts receivable; working with customers on collection payment default, analyzing invoices and creating debit and credit memos.

  ·       Monitoring on time delivery and communications with customers.

  ·       Analysis of inventory levels, forecast, purchase orders, incoming inventory, firm orders.

  ·       Creating various reports e.g.: order confirmations, forecast, volumes, etc.

  ·       Resolving customer complaints.

  ·       Knowing our products inside and out so that you can answer questions.

  ·       Answering client questions about credit terms, products, prices, and availability.

  ·       Meeting with customers as required

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:
 

Exigences minimales :

·Expérience dans la vente / le service client (2 ans)

·Diplôme d'études secondaires ou équivalent

·Maîtrise écrite et orale du français et de l'anglais

·Compréhension du processus et de la dynamique de vente.

·Expérience de l'utilisation d'ordinateurs pour diverses tâches

·Maîtrise des applications Microsoft Excel (niveau intermédiaire), Outlook et SAP (un atout)

Minimum Requirements:·      

·       Experience in Sales / Customer Service (2 years)

·       High school diploma or equivalent

·       Fluency in written and spoken French and English

·       Understanding of the sales process and dynamics.

·       Experience using computers for a variety of tasks.

·       Competency in Microsoft applications excel (intermediate), outlook, SAP an asset

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.