Your responsibilities
- Provide operational support for certain global IT Services, such as IT System and Network Monitoring, IT Server System Patching, CyberSecurity Endpoint Protection, IT System and Network Monitoring with gradual involvement and expansions.
- Provide L2 support for one of these services and cooperate with the global IT team (i.e. IT security topics, IT projects in the mentioned services mainly but not only).
- Establish and ensure standard, reliable and effective operations of IT services, even beyond the guidelines.
- Continuously improve these IT service operations and related standards.
- Analyze logs, events, incidents regular basis such as CyberSecurity Endpoint Incidents, Monitoring Events, Server Patching Events, etc. Based on the analysis propose, define, execute and follow-up professional corrective actions to resolve the incidents.
- Manage and document IT System Patching, CyberSecurity Endpoint Protection, IT System Monitoring incidents in the ticketing system.
- Collaboration in the definition of local and/or global standards.
- Close cooperation with IT and other departments (i.e. with the Risk & Security function during audits).
Your profile
- Experiences in IT service supports and operations.
- Understanding one of supported services: IT Server System Patching, CyberSecurity Endpoint Protection, IT System and Network Monitoring services.
- Good knowledge of MS and Linux based infrastructure components such as MS Windows Servers, MS Active Directory and Red Hat Enterprise Linux Servers. Additional administration skills would be an advantage in the following technologies: IBM BigFix, McAfee AV or SolarWinds Orion.
- Problem solving thinking, capable to analyze and propose solutions or workarounds.
- Proactive, self-confident attitude but able and capable to follow standards and policies.
- Hungarian and English knowledge is a must, German is an advantage.
- 1-3 years L1 and/or L2 Level support experiences ideally in one of the mentioned services above.
Your benefits
- Competitive salary and other benefits
- Participation in international projects
- Successful and fast-growing company
