Your responsibilities
Job Summary
At tkMNA, we provide a foundation to foster and support a safe, professional, and fulfilling experience. This internship is designed to provide on-the-job training and experience for college students. Our interns engage in various work assignments, projects, and activities of varying complexity to enable them to gain the knowledge, skills, and abilities to perform at a professional level. Our interns provide support to professional employees working in an organizational function related to the intern's area of study.Job Description
IT Service & Support Intern
Thyssenkrupp Materials North America is looking for a highly motivated and proactive individual to join our dynamic IT team as an IT Service and Support Intern. As an intern, you will gain hands-on experience and contribute to the operational success of our IT systems and infrastructure. This role is based in our headquarters in Southfield office and is a great opportunity for someone interested in pursuing a career in IT operations.
Primary Responsibilities
• Assist the IT Service and Support team with day-to-day end user support.
• Participate in the creation and maintenance of system and process documentation, including system configurations, workflows, user guides, and standard operating procedures
• Document best practices, knowledge-base articles, and IT Roadmaps
• Help troubleshoot and resolve technical issues reported by end-users, escalating complex problems to senior team members when necessary.
• Perform routine run and maintenance tasks
• Assist the IT Services and Support team in monitoring service ticket queues and ensuring proper assignment to our senior team members
• Provide regular reporting updates to the department on Aged Tickets, Incident Management, Critical outages, and other department KPIs
• Additional tasks as related to delivering a high level of Customer Service to 4000+ users
Qualifications
• Good understanding of IT systems – Endpoint Devices, Network, Operating Systems, and Cloud platforms (Azure)
• Familiarity and willingness to learn more about IT service management concepts, such as incident management, problem management, and change management.
• Strong problem-solving and analytical skills, with the ability to quickly learn new tools and technologies.
• Strong verbal and written communication skills and interpersonal skills, with the ability to effectively communicate with team members and end-users.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in MS Office Suite, O365 applications – specifically Word, PowerPoint, Excel, Teams, Sharepoint
• Excellent organizational and time management skills.
• Self-motivated, flexible, and creative, able to prioritize, multi-task, and work in a fast-paced environment
• Must be a self-starter, collaborate cross-functionally, and work independently with minimal functional oversight
• Able to take ownership of a given assignment, and proactively consult with other team members and other team representatives for information or guidance, as necessary
• Strong technical aptitude and a genuine passion for technology and customer service
• Knowledge of Jira, Confluence, or Smartsheet a plus
Experience and Education Requirements
• Currently enrolled in a bachelor's or master’s program in Information Technology, Engineering, Business, or a related field.
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
