Customer Quality Engineer Hamilton, Ohio USA RPL RB

Hamilton, Ohio, United Statesthyssenkrupp Bilstein of America Inc

Type of contract:Full-time, Permanent
Experience level:Professionals
Remote work:Not possible
Job field:Engineering & Science
Status:Ongoing recruitment, entry date flexible
Posting date:2022/09/06
Job number:US_RS_04900
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Your responsibilities


The Customer Quality Engineer is responsible for supporting the Production in driving quality activities within the production facility through the use and knowledge of the ISO 9001, TS 16949 Quality Management Systems and Quality Tools. This position ensures that quality problems are effectively addressed and that quality standards are being implemented and adhered to within the production facility. The Customer Quality Engineer enhances customer satisfaction through coordinating with the Engineering team in the correction/improvement of products and processes. Works in conjunction with Engineering, Manufacturing and Operations to drive continuous improvement to ensure quality objectives are met and ensure product/process conformity to

Essential Duties and Responsibilities:

  • Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same
  • Interacts with customers to drive improvement activities and ensures product and processes meet or exceed customer expectations
  • Leads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implemented
  • Manage Sort activities associated with customer complaints
  • Lead Quality activities associated with Launch of new programs. Responsible for PPAP package submission to the customer and associated quality deliverables. Implement Safe Launch plans to prevent internal or customer complaints
  • Monitor and Manage Customer web portals for customer complaint management and change management.
  • Promote Quality excellence in Cross Functional Teams
  • Holds quality investigations and researches resolutions for quality issues and eliminating problems from recurring
  • Supports Engineering for qualification of new parts, processes and/or equipment through collection and data analysis
  • Performs internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goal
  • Participates in the analysis and disposition of non-conforming product as required
  • Interfaces with customers to resolve quality issues and facilitates Advance Product Quality Planning (APQP) and development of work instructions for customer-specific requirements
  • Provides training and support to employees on all quality concerns, customer complaints and application of quality methodologies
  • Ensures compliance and safety of all activities within the organization standards and policies
  • Performs all other duties and responsibilities as assigned

Your profile

Qualifications & Experience:

  • Proven experience in customer interface role and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc)
  • Demonstrated ability to investigate quality problems and to apply sound technical judgement to develop potential solutions
  • Familiarity with ISO 9001 or IATF16949 standards
  • Demonstrated knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, etc.)
  • Demonstrated knowledge of manufacturing processes and assembly plant processes, procedures, tooling, and equipment
  • Exposure of Advanced Product Quality Planning (APQP) and Production Product Approval Process (PPAP disciplines)
  • Advanced knowledge of statistical software such as Minitab, Infinity or equivalent systems, along with MS Office suite
  • Knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
  • Excellent written, organizational, and verbal communication skills
  • Proven track record of customer interface and ability to manage multiple projects and programs in a fast paced environment
  • Proven time management, organizational, problem solving and prioritization skills to successfully complete responsibilities in a timely manner
  • Detail-oriented, accurate, timely with strong analytical skills
  • Highly organized with ability to work independently as well as part of a team
  • Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance
  • Proven experience developing work processes to improve outcomes for the team/customers


  • Degree in Engineering or equivalent degree in other science or related field.

Your benefits

Beyond the competitive benefits and compensation packages, Bilstein of America proudly offers a rich history, steeped in innovation and a lasting commitment to our customers, employees and communities. We invite you to learn more about our culture and company at

Benefits offered on the first of the month after your employment date:

  • Medical, Dental and Optical
  • 401(k) with 5% company match (after 90 days of employment)
  • Company paid short-term disability (after 6 months employment)
  • Paid personal time off
  • Annual Company bonus






80000 - 90000 / per year

Important to us

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Highest health & safety standards and a wide range of health promotion and healthcare activities.

We value diversity

It is thyssenkrupp Bilstein of America’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact the Human Resources department at the Hamilton Plant. thyssenkrupp Bilstein of America is an equal opportunity/affirmative action employer.


At thyssenkrupp we have more than 100,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology.

From receiving your documents to acceptance: the application process

Step 1

Online application

Have you found an interesting vacancy? Then apply online. You won’t need more than 10 minutes. The entire application process – from initial contact to response – usually takes between four and six weeks.

Notes on application

You will have submitted your online application to thyssenkrupp in no time! As long as the position is available on our career page, you have the opportunity to apply.

We have adapted the application process to the current situation and conduct our interviews by video (not in the U.S.), telephone and also personally - in compliance with the applicable and necessary distance and hygienic rules. You will receive detailed information on this topic from our recruiting experts during the application process, while you can find general information and application tips here finden.

Further information about thyssenkrupp, our products and locations can be found directly on the company website.

We wish you every success with your application and stay healthy!


Move things forward with us - as colleagues and above all as a team.
Because together we dare to do something new and take things into our own hands.

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