Customer Care Process Engineer

Houston, Texas, United Statesthyssenkrupp nucera USA Inc.

Type of contract:Full-time, Permanent
Experience level:Professionals
Remote work:Possible
Job field:Customer Services
Status:Ongoing recruitment, entry date flexible
Posting date:2023/05/24
Job number:US_RS_05545
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Your responsibilities

At thyssenkrupp nucera we pursue a comprehensive and long-term service approach for our customers to set the course for a long-term customer relationship. As a Customer Care Process Engineer you will be the first point of contact for our customers. Your tasks will include:

  • Take over technical support for individual customers and regular visits to our customers
  • Providing proactive technical advice to customers through before, during and after the purchase process of service products
  • Coordinate interfaces with our customer and with various internal global disciplines such as engineering, process, technical and commercial project management as well as the legal department
  • Support Service Order Coordinator team on technical questions, issues of the orders
  • Conducting studies for plant optimization and modernization
  • Technical operating data analyses using digital tools
  • Support for our customers in the event of plant malfunctions or event of causing damage
  • Claim management for service projects
  • Consulting during commissioning or turn-arounds at our customers' plants
  • Representation of thyssenkrupp nucera at customer sites, technical conferences and symposiums

Your profile

  • You have a university degree in process engineering, chemical engineering or mechanical engineering
  • First professional experience in the field of international chemical plant engineering is an advantage
  • You are familiar with process engineering documents, flow diagrams (PFDs), piping & instrumentation diagrams (P&IDs), heat and mass balances, process control strategies
  • You have the ability to present complex issues in a simple and understandable manner and can communicate across multiple hierarchy levels in a way that is appropriate for the recipient
  • You like to take the initiative in your work and always act responsibly
  • You see yourself as a strong team player and know how to convince others. In doing so, you never lose sight of our customers and the results
  • Through your intercultural competence, you work successfully with project team members from different cultures towards a common goal
  • You have a strong customer orientation, a willingness to innovate and enjoy working with people from other cultures

Your benefits

At thyssenkrupp nucera we offer:
• Flat hierarchies and short decision-making routes
• International work environment in interdisciplinary and multinational teams
• Training “on the job” by a dedicated mentor
• Very good development opportunities either in a specialist or in a management function
• Flexible working time models (Home Office and flexible working hours)

  • Medical & Dental Insurance
  • Vision Coverage
  • Life Insurance - Company Paid
  • STD/LTD - Company Paid
  • Paid Time Off (25 days)
  • 401(k) Plan






Important to us

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Highest health & safety standards and a wide range of health promotion and healthcare activities.

We value diversity

We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.


thyssenkrupp nucera is the beginning of a new era defined by clean energy supply with green hydrogen at industrial scale. thyssenkrupp nucera offers world-leading technologies for high-efficiency electrolysis plants. The company, a Joint Venture with Industrie De Nora, has extensive in-depth knowledge in the engineering, procurement, and construction of electrochemical plants and a strong track record of more than 600 projects with a total rating of over 10 gigawatts already successfully installed. With its water electrolysis technology to produce green hydrogen, the company offers an innovative solution on an industrial scale for green value chains and an industry fueled by clean energy – a major step towards climate-neutrality.

From receiving your documents to acceptance: the application process

Step 1

Online application

Have you found an interesting vacancy? Then apply online. You won’t need more than 10 minutes. The entire application process – from initial contact to response – usually takes between four and six weeks.

Notes on application

You will have submitted your online application to thyssenkrupp in no time! As long as the position is available on our career page, you have the opportunity to apply.

We have adapted the application process to the current situation and conduct our interviews by video (not in the U.S.), telephone and also personally - in compliance with the applicable and necessary distance and hygienic rules. You will receive detailed information on this topic from our recruiting experts during the application process, while you can find general information and application tips here finden.

Further information about thyssenkrupp, our products and locations can be found directly on the company website.

We wish you every success with your application and stay healthy!


Move things forward with us - as colleagues and above all as a team.
Because together we dare to do something new and take things into our own hands.

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