Your responsibilities
The resource will be responsible for managing interactions with the Client and with internal departments (primarily Engineering and Project Execution) in order to meet the Client’s requests for the supply of components and associated services, based on previously developed engineering documentation and specifications. In the long term, the goal is to help establish a relationship of trust with the Client, aimed at directly supporting the ‘Components’ business and indirectly supporting the Plant Sales business (customer loyalty).
Main responsibilities and Contents
Specifically, the resource will be responsible for the following activities:
- receiving, analyzing, and recording Client requests;
- preparing and reviewing technical and commercial offers for their assigned client portfolio (quotations, timelines, commercial terms), in coordination with other involved departments if necessary with the manufacturers/vendors suppliers and the Client;
- drafting and managing Client complaints related to their projects, through to closure and reporting;
- entering orders into the ERP system and monitoring project progress;
- finalizing supply contracts (order confirmations, drafting contracts, verifying purchase orders);
- preparing and monitoring reports related to ongoing requests/projects, with periodic follow-up on the activities carried out by other team members, both on the procurement side (purchasing, expediting, etc.) and on the sales side (material preparation, shipping, invoicing, payments, etc.);
- managing project-based procurement activities and supporting/coordinating the purchase of stock and project-specific materials, including follow-up with the expediting and shipping departments and other technical department stakeholders;
- preparing internal departmental reports (commercial analysis, support for Management Control, reporting for Finance, order intake forecasting, and updating of annual and multi-year sales budgets).
The resource will report to the coordinator of the group as part of the Service dpt. The group members are working together to support the world wide located End-Users with the NCA-IT service portfolio.
Your profile
Skills, qualifications and abilities
The ideal candidate should meet the following requirements:
- at least 5 years of work experience in after-sales support, preferably within industrial plant engineering companies;
- fluent knowledge of English, both written and spoken;
- strong interpersonal and communication skills, with the ability to manage relationships at various levels (internal/external, verbal/written);
- goal-oriented and determined in achieving objectives;
- strong analytical, synthesis, and problem-solving skills; decision-making autonomy and initiative complete the profile;
- proficiency in IT systems, including MS Office suite and ERP software;
- strong organizational and planning skills, with the ability to set priorities and meet deadlines.
Your benefits
At thyssenkrupp nucera Italy we offer:
- international work environment in interdisciplinary and multinational teams;
- flat hierarchies and short decision-making routes;
- flexible working time (flexible working hours at office and smartworking);
- welfare plan;
- agreements with special rates for local transportation means and fitness studio membership;
- availability of canteen inside the company;
- availability of public transportation infrastructure: Metrò green line M2, stop Crescenzago, as well as speedway tangenziale est, exit Cascina Gobba.
Contact
HR department
thyssenkrupp nucera Italy, located in Milan
e-mail: NCA-it.hrm@thyssenkrupp-nucera.com
