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Job Summary
The Strategic Account Program Lead is responsible for the overall management and execution of a key customer account, serving as the primary point of contact between the customer and the organization. This role has end-to-end responsibility for coordinating customer programs, production planning, inventory, order execution, delivery performance, and ongoing customer communication.The Strategic Account Program Manager works cross-functionally with Sales, Operations, Manufacturing, Supply Chain, Engineering, Quality, Finance, and other internal teams to ensure customer requirements are understood, communicated, and executed successfully.
This individual serves as the central owner of the account, proactively identifying risks and opportunities, tracking program performance, resolving issues, and ensuring commitments to the customer are met.
Job Description
Key Responsibilities
Account & Customer Management
- Serve as the primary day-to-day contact and account owner for assigned strategic customer accounts.
- Develop and maintain strong, trusted relationships with key customer contacts.
- Understand customer business needs, priorities, forecasts, programs, and expectations.
- Communicate account status, priorities, risks, changes, and action plans to customers and internal stakeholders.
- Lead regular customer meetings, business reviews, program updates, and issue-resolution discussions.
- Ensure customer concerns are addressed promptly and effectively.
Production Planning & Execution
- Coordinate production planning and scheduling based on customer demand, forecasts, orders, and program requirements.
- Monitor production status and proactively communicate potential delays or capacity constraints.
- Work with Operations and Manufacturing to prioritize customer requirements and resolve execution issues.
- Ensure production plans align with customer commitments and required delivery dates.
Inventory & Supply Chain Management
- Monitor customer-specific inventory levels, material requirements, and supply commitments.
- Procurement of materials and expediting with mills as needed
- Track inventory against forecasts, orders, and anticipated customer demand.
- Identify potential shortages, excess inventory, or supply risks and develop mitigation plans.
- Coordinate with Supply Chain and Procurement to ensure materials are available to support customer requirements.
- Maintain visibility into inventory positions and communicate risks before they impact the customer.
Program Management
- Own the tracking and execution of customer programs from launch through completion.
- Maintain program timelines, milestones, deliverables, and action items.
- Coordinate cross-functional resources to ensure program commitments are met.
- Track open issues and drive them to resolution.
- Identify dependencies, risks, and schedule impacts and develop appropriate recovery plans.
- Ensure changes to customer requirements are communicated and incorporated into internal plans.
Cross-Functional Leadership
- Act as the central point of coordination across Sales, Operations, Manufacturing, Supply Chain, Engineering, Quality, Finance, and other functions.
- Drive accountability for customer-related actions and commitments.
- Facilitate communication and alignment across departments.
- Escalate issues appropriately and ensure timely resolution.
- Provide leadership and direction without necessarily having direct authority over all supporting functions.
Reporting & Performance Management
- Track key account metrics including delivery performance, production status, inventory, forecasts, open orders, program milestones, and customer issues.
- Prepare and present regular internal and customer-facing account updates.
- Analyze trends and identify opportunities for improved service, efficiency, and customer satisfaction.
- Maintain accurate account plans, forecasts, schedules, and program documentation.
Qualifications
- Excellent organizational, analytical, and problem-solving abilities.
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field preferred.
- 5+ years of experience in account management, program management, operations, supply chain, manufacturing, or a related environment.
- Experience managing large or strategic customer accounts.
- Strong understanding of production planning, inventory management, supply chain, and order fulfillment.
- Proven ability to manage multiple programs, priorities, and deadlines simultaneously.
- Strong customer-facing and communication skills.
- Ability to work effectively across multiple functional teams.
- Strong ownership mentality with the ability to proactively identify and resolve issues.
- Experience working in a manufacturing or technically complex environment is preferred.
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
Equal opportunity employer, including people with disabilities and veterans.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
