Aufgaben
- Manage the end-to-end spare parts process, from customer inquiry and quotation to order execution and invoicing.
- Act as the main point of contact for customers and suppliers on spare parts matters.
- Develop and grow the spare parts business in Egypt and the region.
- Prepare and coordinate technical and commercial quotations.
- Collaborate with engineering, procurement, logistics, sales, and finance teams to ensure smooth order execution.
- Monitor orders, manage risks, and ensure customer satisfaction.
- Support framework agreements and maintain accurate commercial documentation.
- Drive continuous improvement in spare parts operations and customer experience.
Profil
Your Profile
- Successfully completed a commercial apprenticeship (e.g., Industrial Business Management Assistant) or hold a degree in Business Administration, Supply Chain Management, or a related field.
- Min. 5 years of experience in spare parts management, aftermarket services, customer operations, or order management, ideally within the plant engineering, process technology, or mechanical engineering industry.
- Strong commercial acumen and a solid understanding of order processing and contract-related topics.
- Customer-focused mindset with a passion for delivering high-quality service and sustainable customer relationships.
- Excellent organizational skills with the ability to manage multiple priorities in a dynamic international environment.
- Strong communication, negotiation, and stakeholder management skills.
- Ability to work independently while successfully collaborating within cross-functional and multicultural teams.
- High level of ownership, accountability, and results orientation.
- Proficiency in SAP, or a similar ERP system and Microsoft Office applications.
- Fluent English skills, both written and spoken; additional languages are considered an advantage.
