Summary

The Quality Assurance Manager is the strategic leader to define and implement Zero Defects strategies, aiming to minimize total failure costs, reduce customer complaints, and decrease blocked stock intake. This position is the primary interface with OEMs for quality-related issues, ensuring customer requirements are consistently met. Additionally, the role encompasses full accountability for supplier quality management, including supplier audits, performance monitoring, and driving continuous improvement initiatives across the supply base. It also involves leading and overseeing change management processes to ensure seamless implementation of product or process changes, mitigating risks, and maintaining high-quality standards throughout the organization.

Key Deliverables:

• Perform duties and responsibilities of a Process Owner for Quality Assurance topics.
  • Definition and risk assessment of process flow
  • Implementation and technical validation of process content
  • Measurement of process effectiveness and continuous improvement
  • Motivation and satisfaction
• Development and monitoring of quality objectives complementary to company objectives and quality budgets and expenditures.
• Plan, initiate, support, monitor and manage customer / supplier; visits, audits, training, APQP, error proofing, launch readiness, PPAP, IMDS, change notices, deviations, complaints, corrective action plans, chargebacks and other quality related activities.
• Supports reporting activities for the following: Scrap & Rework Costs, Weekly Quality Report, QOS Monthly Report as well as other key performance indicators relevant for the department.
• Planning and rollout of zero defects strategies throughout the plant to achieve company goals: reduce customer complaints, total failure costs and blocked stock intake.
• Manages the Product and Process reliability team, being the point of escalation for supplier, internal and customer quality-related topics, change requests, quality planning and APQP activities.
• Coordinate Human Resource issues and activities with HR Management to meet our overall personnel requirements.
• Supervises employee activities by providing training, mentoring, coaching, establishing interpersonal relations to develop a positive human relations climate for good morale and teamwork and to ensure high efficiency in area of responsibility.
• As a member of the Management team, this individual coordinates and confers with all other staff members to establish and execute short and long-term goals as defined in our business plan and achieve a high level of customer satisfaction to assure our long-term position in our marketplace.
• Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same.
• Has authority to stop processes to correct quality, safety or environmental problems, identify and place suspect product on quality hold, and to promptly notify Supervisory personnel when processes become noncompliant.
• Other duties as assigned.

Supervisory Responsibility:

Directly manages the Quality Assurance team, including Process & Product Reliability Engineering and Process Quality Engineering.

Qualifications:

To perform this job successfully, a successful candidate will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: A Bachelor's Degree in Engineering or a related technical field with a minimum of 5 years of Quality experience. In lieu of degree, 7-10 years of work experience. Additionally, 2 years of supervisory experience required.
• Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, OEMs, or employees of organization.
• Technology: Microsoft Office Suite knowledge; SAP/ERP knowledge preferred. Working knowledge of IATF 16949, APQP-PPAP, FMEA, MSA, 8D, Statistics, GD&T and mechanical manufacturing processes.
• Travel: Occasional travel, up to 10% including international

The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Paid Time Off (PTO)
• Supplier Discounts
• Tuition Reimbursement
• Paid Company Holidays
• Medical, Dental, Vision, Prescription Drug Coverage
• Exclusive free medical services through our partnership with Everside Healthcare for employees and their dependents 3+ years of age.
• 401(K) Plan with 5% Company match!

We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!

Notices:

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