Customer Support Manager (all genders welcome)

多特蒙德, 北莱茵-威斯特法伦, 德国thyssenkrupp nucera AG Co KGaA


合同类型:全职, 正式工
经验水平:经验丰富的专业人员
远程工作:可能的
工作领域:客户服务与客服中心运营
状态:持续招聘,入职日期灵活
发布日期:2024/11/25
工作编号:DE_DT_nucera00443
分享工作:

立即申请

立即申请,用这份充满挑战和机会的工作提升你的职业生涯!

你可以在网上找到这个招聘广告
https://jobs.thyssenkrupp.com/en/job/Customer-Support-Manager-all-genders-welcome-Dortmund?id=916725

你的责任

  • Primary Contact: After an initial training period, you will become the main point of contact for customers with questions related to the process engineering aspects of operating and maintaining green hydrogen electrolyzer systems.
  • Customer Support & Visits: Provide customers with optimized process engineering solutions tailored to our electrolyzer technologies, focusing on safe, efficient, and cost-effective operation, while conducting regular customer visits, both domestically and internationally, to strengthen relationships, provide process engineering support, and monitor operational performance.
  • Partnership Building: Cultivate and strengthen partnerships with customers, suppliers, and internal stakeholders to ensure seamless collaboration and high-quality service delivery.
  • Offer Preparation & Negotiations: Envelope service leads, prepare service proposals with a strong process focus, lead contract negotiations, and oversee the proposal and negotiation teams.
  • Technical Support & Training: Work closely with our global subsidiaries to deliver expert process engineering support and training, ensuring that both employees and customers have a deep understanding of technical operations.
  • Cross-Departmental Collaboration: Collaborate closely with departments such as R&D, Business Development & Sales, and Product Management to ensure service offerings are aligned with company goals and customer requirements.

您的资料

  • Educational Background: Completed degree in Process Engineering, Chemical Engineering, Mechanical Engineering, or a closely related field.
  • Experience: Ideally, you have experience working with electrolyzer plants, chemical or process plants, power plants, or similar facilities, with familiarity in process design, optimization, and project management.
  • Technical Expertise: Proficient with process engineering documentation and tools, including process flow diagrams (PFDs), piping and instrumentation diagrams (P&IDs), heat and mass balance calculations, and process control systems.
  • Initiative & Responsibility: Proactive and reliable, taking ownership of responsibilities and driving projects forward with a sense of urgency.
  • Communication Skills: Skilled in translating complex process topics into clear, comprehensible information, adapting communication to different audiences.
  • Team Player: A collaborative team member who values teamwork, consistently focusing on customer satisfaction and successful outcomes.
  • Language Skills: Fluent in English, both written and spoken; additional language skills are an asset.
  • Intercultural Competence: Demonstrated ability to work effectively with diverse teams and project members, fostering alignment and shared goals across cultures.

您的好处

As part of the thyssenkrupp group, we offer our employees high level conditions and many benefits:

  • performance-related compensation according to collective agreement Metal & Electro NRW
  • attractive old-age provision models
  • groupwide learning measures
  • thyssenkrupp Group health campaigns and programs


At thyssenkrupp nucera, we attach great importance to individual needs - to this end, we are constantly developing as an employer and offer a wide range of benefits for your perfect working-life-balance:

  • In an environment characterized by flat hierarchies and a lot of personal responsibility, we create space for individual development.
  • We offer further training and support in line with your individual strengths and goals in order to optimally accompany your career path.
  • In intercultural and interdisciplinary teams, communication at eye level is our top priority.
  • Flexitime, part-time, home office, mobile working abroad: whenever possible, we give you the flexibility you want for your work.
  • For the perfect office days, we provide state-of-the-art equipment at our global locations as well as quiet and communal areas for every situation.
  • For a potential move to a location near the office, we will support your relocation organizationally and financially - also internationally.
  • Your personal business buddy will be at your side during your induction - so new starters quickly get to know the company, the department and their colleagues.
  • If that's not enough for you: by working on green hydrogen technologies, we are ensuring clean energy for the future. Be a part of it: new era is you.

联系我们

Victoria Babbel
People Attraction and Acquisition Expert

nca-de-recruiting@thyssenkrupp-nucera.com

对我们很重要

健康与安全

健康与安全:最高标准和全方位的健康与安全保障

健康与安全:最高标准和全方位的健康与安全保障

我们重视多样性

We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.

公司简介

thyssenkrupp nucera offers world-leading technologies for high-efficiency electrolysis plants. The company has extensive in-depth knowledge in the engineering, procurement, and construction of electrochemical plants and a strong track record of more than 600 projects with a total rating of over 10 gigawatts already successfully installed. With its water electrolysis technology to produce green hydrogen, the company offers an innovative solution on an industrial scale for green value chains and an industry fueled by clean energy a major step towards a climate-neutrality. thyssenkrupp nucera successfully made an IPO in July and is a member of the SDAX of the Frankfurt Stock Exchange since September 2023.
www.thyssenkrupp-nucera.com

从收到你的文件到录取:申请过程

第1步

在线申请

你是否发现了一个有趣的职位空缺?那就在线申请吧。10分钟即可完成申请。

关于申请的说明

您将在短时间内向thyssenkrupp提交您的在线申请! 只要我们的职业网页上有该职位,您就有机会申请。

我们根据目前的情况调整了申请流程,并通过视频(不在美国)、电话以及亲自面试--在遵守适用和必要的距离和卫生规则的情况下进行面试。在申请过程中,你会从我们的招聘专家那里得到关于这个主题的详细信息,同时你可以在这里找到一般信息和 申请提示

更多关于thyssenkrupp、我们的产品和地点的信息,可以直接在 公司网站 上找到。

我们祝愿你的申请成功,并保持健康

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